Tamara Uzoka

A versatile Agile digital Business Analyst with 5+ years of experience delivering technology-enabled business solutions across CRM, Power Platform and enterprise environments. Experienced in gathering and analysing business requirements, understanding current-state processes, identifying improvement opportunities and translating business needs into practical functional solutions. Strong track record of working between business stakeholders and technical teams to support solution design, development, testing, implementation and post-go-live adoption.

Hands-on experience across requirements gathering, stakeholder management, process analysis, functional documentation, UAT, defect management, workflow automation, CRM implementations and continuous improvement.

Power Platform Business Analyst - VolkerWessels UK — Enterprise ICT / DevOps Environment

(2023-03)

• Partnered with business stakeholders and users to understand operational challenges, business needs and system requirements.
• Analyzed existing processes, workflows and user journeys to identify opportunities for automation, optimisation and improved user experience.
• Acted as a bridge between business stakeholders, Product Owners, developers and DevOps teams, translating business requirements into practical functional solutions.
• Gathered, clarified and documented functional requirements for Power Platform applications and business processes.
• Supported the delivery and ongoing improvement of Power Apps and Power Automate solutions used across multiple business units.
• Investigated application issues, workflow failures and process gaps to identify root causes and recommend appropriate solutions.
• Collaborated with developers and technical teams to clarify requirements, investigate defects and validate proposed solutions.
• Supported functional testing and post-implementation validation to ensure solutions meet business and user requirements.
• Analyzed recurring incidents and user feedback to identify opportunities for process and system improvements.
• Produced and maintained business and technical documentation, including workflows, solution guidance and knowledge base materials.
• Contributed to the development, deployment and ongoing support of several company-wide applications such as the Leavers Process, the Gift Register, the Commercial Workbench and Conflict of Interest applications all used by HR, IT and company staff and contributed to successful user adoption

Microsoft Dynamics 365 Business Analyst - Revolent Group - London, UK

(2022-05 - 2023-02)

• Worked with clients and business stakeholders to understand business processes, requirements and desired outcomes across Dynamics 365 environments.
• Gathered and analysed requirements and translated business needs into functional Dynamics 365 solutions.
• Supported full-cycle Dynamics 365 CE implementations across Sales, Marketing and Field Service.
• Analyzed current AS-IS business processes and helped identify opportunities to improve workflows through CRM functionality.
• Worked collaboratively with technical and delivery teams throughout implementation and solution delivery.
• Supported functional testing, issue investigation and resolution to ensure solutions aligned with agreed requirements.
• Provided user training and knowledge transfer to support adoption of new functionality.
• Delivered post-go-live support and worked with users to identify further improvements and system requirements.

Microsoft Dynamics 365 Business Analyst / Functional Consultant - Kennedia Consulting & HMO - Remote

(2020-12 - 2022-04)

• Supported the migration from a legacy CRM platform to Microsoft Dynamics 365 Sales and Power Platform.
• Worked directly with business users to understand existing processes, pain points and functional requirements.
• Gathered, clarified and translated business requirements into functional system changes and solutions.
• Acted as the key liaison between business users and developers, ensuring requirements were clearly understood and issues effectively communicated.
• Analysed existing CRM processes and identified opportunities to improve sales reporting, case management and operational workflows.
• Supported functional testing and defect investigation during implementation and post-go-live activities.
• Built and tested Power BI reports to improve visibility of sales and operational information.
• Built and tested automated workflows to simplify business processes and reduce manual activity.
• Supported users throughout implementation, training and post-go-live adoption.

BA (Hons) - Product Design - Birmingham City University