Tammy Jones

I'm a highly motivated young lady whom is very reliable, friendly and hard working; I have a good sense of humour and great personality. I have a very good phone manner and I enjoy meeting new people and gaining strong long lasting relationships, I enjoy working alone and as part of a team. I have excellent computer skills and am keen to learn and progress.

In-resort customer helper - JET2

(2022-05 - 2024-12)

• Answering calls and messages from customers currently on holiday
• Liaising with hoteliers and In-resort customer helpers
• Making sure customers query is resolved first time
• Logging details of customers reason for correspondence correctly
• Following up customers complaints and resolving first time
• Changing hotels and flights
• Taking secure payments for flights, hotel changes and holiday extras
• Dealing and logging incidents in-resort (missing people/deaths)
• Safeguarding adults & children where necessary
• Demonstrate empathy, patience and compassion

NHS 111 Call Handler/Health Advisor - CARE UK

(2016-09 - 2019-01)

I was nominated for a health care heroes award and won

• trained and fully confident within the NHS Pathways system
• Carrying out assessments of patients need
• Ensuring that patients are prioritised appropriately and directed to the right place, first time
• Identify and safeguard appropriately any issues regarding a vulnerable child or adult
• demonstrate empathy, patience and compassion

Chat Moderator - BET365 Bingo

(2016-01 - 2016-09)

• Moderating the chat room for an online gambling company
• Transferring money to player's accounts
• Use of complex computer systems/programmes (word, excel)
• Working alone as well as part of the team
• Giving out promotions and consecutively speaking to customers in a professional manner
• Writing up a float report/sheet at the end of each shift

Chat Moderator - Bingocams

(2014-08 - 2016-01)

Chat Moderator - Bright Bingo

(2015-09 - 2016-01)

• Moderating chat room for an online gambling site including their sister site
• Working alone as well as part of a team
• Typing and speaking consecutively whilst remaining professional as the customers can view me on camera
• Use of complex computer systems
• Working the 2 bingo sites together which includes dealing with 2 lots of different promotions

Volunteer Shop Assistant - PDSA Retail Shop

(2007-05 - 2007-08)

• Greeting customer
• Restocking shelf
• Cashiering

Volunteer Teaching Assistant - Bushbury Nursery

(2006-02 - 2006-09)

• Assisting teachers looking after disabled children
• 1-1 reading lessons with students

GCSE - English Literature - PENDEFORD HIGH SCHOOL (2002 - 2007)

GCSE - English Language - PENDEFORD HIGH SCHOOL (2002 - 2007)

GCSE - Maths - PENDEFORD HIGH SCHOOL (2002 - 2007)

GCSE - Science - PENDEFORD HIGH SCHOOL (2002 - 2007)

GCSE - Health & Social Care - PENDEFORD HIGH SCHOOL (2002 - 2007)

Certificate - Travel & Tourism - PERFORMANCE THROUGH PEOPLE (2005 - 2005)

Level 2 - Child Care - BILSTON COLLEGE (2005 - 2005)