Tamz

Dedicated and detail-oriented Accounting and Finance graduate with experience in financial analysis, credit control, and client account management. Strong understanding of customer financial behaviour, risk identification, and debt recovery gained through previous roles at Deloitte and Fiserv. Skilled in analysing financial information to support decision-making and minimise financial risk.

An analytical individual who works well under pressure, with excellent attention to detail and the ability to meet individual and team targets.

Collections Agent - Deloitte

(2024-10 - 2026-03)

• Managed a portfolio of client accounts, assessing financial situations to determine appropriate repayment strategies and minimise credit risk exposure
• Analysed customer account history to identify patterns of non-payment and potential default risk
• Engaged with clients to negotiate repayment plans based on affordability and financial circumstances
• Maintained accurate records of all interactions and financial agreements in line with company policies
• Handled sensitive financial data with a high level of confidentiality and professionalism
• Contributed to improving cash flow through effective recovery of outstanding balances

Collections Agent - Fiserv

(2022-11 - 2023-01)

• Assessed customers experiencing financial difficulty and identified suitable solutions to support financial stability
• Analysed account information to determine risk levels and recommend appropriate repayment options
• Processed payments and advised clients on managing credit accounts to prevent arrears
• Used strong communication skills to negotiate payment arrangements and maintain customer relationships
• Documented and updated client account information accurately in compliance with company policies
• Managed sensitive financial data with confidentiality and professionalism

Support Worker - Beyond Recruitment Agency

(2022-08)

• Conducted risk assessments and regularly reviewed client circumstances to ensure appropriate support
• Monitored behavioural and situational changes, reporting any risks or concerns
• Supported clients with financial-related matters including benefits and budgeting guidance
• Maintained consistent communication and accurate documentation in line with requirements

Crew Trainer - McDonald's

(2017-11 - 2019-11)

• Worked in a fast-paced environment managing high volumes of customer interactions
• Handled cash transactions and maintained accuracy in financial handling
• Trained team members and ensured operational efficiency

BA (Hons) - Accounting and Finance - London Metropolitan University (2020-09 - 2024-05)

Sociology A Level, Business BTEC, Law BTEC - USP College Palmers Campus (2018-09 - 2020-06)

GCSE Standard including English and Maths - Basildon Upper Academy (2013-09 - 2017-06)