Tanika

I am a highly motivated and personable individual with strong customer service experience and a passion for creating exceptional retail experiences. I have developed excellent communication and problem-solving skills through my work in various customer-facing roles, including as a Crew Member at KFC and a cleaner at Magic Mops. I am skilled in upselling, providing detailed product knowledge, and maintaining a positive, professional attitude to ensure customer satisfaction.

With a keen eye for detail and a strong commitment to health, safety, and hygiene, I ensure that environments are not only clean but also safe for customers and colleagues. My ability to stay organised and manage multiple tasks, combined with my enthusiasm for teamwork, makes me a valuable asset to any retail environment. I prioritise excellent customer service, and am eager to bring my skills and experience to a retail role where I can contribute to the success of the store while enhancing the customer experience

Customer service - NEXT

(2024-01 - 2025-01)

Providing excellent customer service in a retail clothing store. Assisting customers on the shop floor and offering advice on products and sizing. Processing stock deliveries by unpacking, tagging and replenishing items on the shop floor. Keeping the store always organised and visually appealing. Maintaining clean fitting rooms and displays. Handling customer enquiries and supporting sales while following company policies and customer service standards.

Cleaner - Magic Mops

(2024-01 - 2024-12)

Performing a range of cleaning and maintenance tasks to ensure a high standard of cleanliness across various environments. Maintaining hygiene standards by undertaking tasks such as dusting, vacuuming, and sanitising office spaces and restrooms. Regularly disinfecting and thoroughly cleaning specific areas, regardless of their visible condition, while strictly adhering to safety protocols and Health and Hygiene regulations.

Crew Member - KFC

(2022-01 - 2023-01)

Greeting customers and taking orders. Operating the till, handling cash and card transactions, while gaining a strong understanding of stock and product knowledge. Upselling products where necessary. Collaborating with the team to complete daily and weekly tasks.

Fulfilling frequent orders and managing collections to meet online customer demand. Assisting in restocking and supported staff in closing the shop, preparing for the following day's operations. Maintaining a clean and tidy working environment, ensuring safety and hygiene regulations are always being followed.

Providing excellent customer service both face-to-face and over the phone.

Volunteer Teaching Assistant - Champs Hill Primary School

(2022-01 - 2022-12)

Supporting students' intellectual and social development by assisting in lesson preparation and contributing to extracurricular activities. Utilising effective communication, patience, creativity, empathy, and adaptability to support both students and staff. Assisting the educator in managing student behaviour, promoting positive conduct, monitoring children's progress, and providing constructive feedback.

Level 3 - Theatrical Media Hair & Makeup - Hitchin College (2023-01 - 2024-12)

AS Levels and GCSEs - Art, Health & Social Care, Psychology, English - Marriotts School (2018-01 - 2023-12)