Tanish Kalra

Business Analytics and Operations professional with 4+ years of experience across BFSI, customer operations, and analytics-driven environments. Skilled in KPI reporting, operational analytics, stakeholder management, and process improvement within global organizations. Experienced in handling large datasets, dashboard reporting, and regulatory processes using SQL, Power BI, Excel, and business intelligence tools.

Proven ability to collaborate cross-functionally to improve reporting accuracy, operational efficiency, and business decision-making across teams in the UK and India.

Customer Service Manager at Entain PLC (2024-03 – 2026-04)

• Managed operations across two retail units, overseeing team performance, KPI tracking, and daily execution to improve workflow efficiency by 15%.
• Analyzed customer behavior, sales trends, and operational metrics to improve profitability and reduce issue resolution time by 20%.
• Supported the onboarding and adoption of the Connect Card product across retail stores, helping customers and teams transition to new digital processes and improving user engagement.
• Led retail teams in a fast-paced environment, ensuring operational compliance, reporting accuracy, and smooth day-to-day business operations.

Program Analyst at Cognizant (2021-03 – 2022-09)

• Supported regulatory and operational reporting for a global investment banking client by analyzing large datasets, identifying process gaps, and improving reporting accuracy by 25% within a highly compliance-driven environment.
• Developed SQL/PLSQL-based reporting solutions and Power BI dashboards that reduced manual reporting effort by 30%, improved KPI visibility, and supported data-driven business decisions.
• Gathered and documented business and functional requirements, collaborating with cross-functional business and technology teams within Agile/Scrum environments to support operational delivery and reporting governance.
• Conducted root cause analysis (RCA) on reporting discrepancies and operational issues while ensuring compliance with global regulatory frameworks including CFTC, FCA, EMIR, and FINMA.

Research Analyst Intern at Mentorship under S.K. Roy (2020-05 – 2020-07)

• Conducted research and analytical studies on shale gas exploration across multiple Indian basins using large-scale industry datasets.
• Evaluated operational performance metrics and conducted comparative analysis to support strategic energy recommendations.
• Prepared analytical reports and research findings for technical and business evaluation purposes.

MSc. in Business Analytics – University of Exeter (2022-09 – 2023-12)

BTech. in Petroleum Engineering – University of Petroleum and Energy Studies (2017-07 – 2021-05)