Tanisha Smith

I am a proactive and enthusiastic Event Management graduate with hands-on experience in high-profile, fast-paced hospitality and events settings. My background includes supervisory roles at prestigious events such as Royal Ascot, where I consistently ensured the seamless execution of operations and premium customer service. I am committed to delivering exceptional guest experiences through strategic planning, leadership, and strong team collaboration.

With a foundation in academic event theory and real-world practice, I thrive under pressure and adapt quickly to dynamic environments. I bring a blend of creative problem-solving, operational insight, and a deep understanding of compliance and safety protocols. I am passionate about delivering events that not only meet but exceed the expectations of both clients and guests.

Ready to contribute my drive and expertise to impactful event projects and operational roles.

Event coordinator - Renike Grace Event

• Managed comprehensive day-of logistics, including the creation and execution of detailed timelines to ensure all parties—from the wedding party to external vendors—adhered to a seamless schedule.
• Directed on-site vendor operations, confirming timely arrival, setup, and readiness to ensure a flawless guest experience.
• Orchestrated key photo and video sessions, including pre-ceremony "getting ready" shots, gift exchanges, and formal bridal party and family portraits, optimising time for creative capture.
• Provided exceptional care for the couple, proactively addressing their needs and ensuring they felt supported and relaxed throughout the day.
• Facilitated the grand "venue reveal," guiding the couple to a private first look at the decorated reception space before guests entered.
• Directed the ceremonial processional, ensuring each member of the wedding party entered on cue for a perfectly timed and emotional ceremony.

Freelancer Equity City Sports Day 2025 - EquityCity

(2025-06 - 2025-06)

• Collaborated on the strategic design and production of event signage, ensuring visual elements were aligned with the event's brand and aesthetic, software used: Canva.
• Managed critical on-the-spot procurement and necessary errands, ensuring all essential items were sourced and secured to support event operations.
• Oversaw the curation and assembly of gift bags, managing the sourcing, organisation, and presentation of items to enhance the guest experience.
• Coordinated the announcement of gift hamper winners and managed the visual presentation of the splay to enhance guest engagement.
• Maintained stringent quality control and service standards
• Managed the continuous replenishment of food and beverage stations, ensuring consistent availability throughout the event.
• Provided exceptional client service and support

Ticketing Manager - Reckless Events

(2022-01)

• Managed front-of-house ticketing operations for high-capacity "Reckless" club nights, ensuring seamless entry for 500+ guests per event.
• Oversaw digital guest list, coordinating VIP entries, promoter lists, and artist allocations with 100% accuracy.
• Executed rapid troubleshooting for scanning hardware and software issues to prevent bottlenecks and maintain a steady flow of entries during peak hours.
• Reconciled nightly cash and digital sales, maintaining a precise audit trail for door takings and surcharges.
• Acted as the primary point of contact for ticketing disputes, resolving guest issues with a calm, professional demeanour in a high-pressure environment.
• Monitored real-time ticket inventory and communicated sell-out statuses to marketing and security teams to manage exterior queue expectations.
• Coordinated with promoters and venue management to provide real-time data on guest arrival patterns and demographic trends.
• Briefed door staff and assistants on specific event protocols, entry tiers (GA vs. VIP), and specialised wristband systems.
• Coordinated staff rotations and positioning to maintain peak efficiency during "rush hours" (typically 11 PM – 1 AM), reducing average wait times by approximately 20%.

Part-Time Box Supervisor - Royal Ascot, Ascot - Ascot

(2021-10)

• Plan, organise and prepare activities for clients and residents
• Perform demonstrations and answer follow-up questions
• Management and supervision of the daily operations of the box
• Resolving customer complaints and problems
• Compliance procedures
• Manage the food and beverage operation to ensure a seamless service is delivered to all customers.

Health & Safety Officer Shadow - Number 8 Events

(2023-06 - 2023-06)

Shadowed the Head of Safety Operations Manager at the LSO in Trafalgar Square, a Graduate Fashion Week at the Truman Brewery and Silver-works Festival at the Dockyards

Sales advisor - Salvation Army, Kings Way, Gloucester - Gloucester

(2014-03 - 2014-03)

Whilst on the Prince's Trust Team Program, I took part in a work placement for two weeks at the Salvation Army Store

Venture Project managers - St James City Farm - 23 Albany St, Gloucester

(2014-03 - 2014-03)

Assessed suitability of an area at the farm

BA Hons - Event Management - University of Essex – Edge Hotel School (2020-10 - 2023-07)

Level 3 - Hospitality - Gloucestershire College (2016-09 - 2017-07)

Level 1 - Employment, Teamwork and Community skills - Prince's Trust Team Program Young Gloucestershire (2014-02 - 2014-04)

GCSE - General Education - St Peter's RC High School & Sixth Form Centre (2007-09 - 2013-11)