Billing Administrator at Nationwide Vehicle Recovery Assistance (2022-04 – 2025-09)
- Managed invoicing for jobs, ensuring accuracy and timely delivery.
- Utilised SharePoint for an interdepartmental collaboration for auditing and reporting.
- Ran reports for both operational directors and customers.
- Conducted audits for prominent customers ensuring confidentially and their standards where constistantly met.
- Resolved customer queries via email and verbal communication, improving satisfaction rates.
- Cultivated strong relationships with key customers, enhancing retention.
- Supported onboarding of new team members, ensuring smooth integration.
- Consistently met Service Level Agreements (SLAs) and exceeded KPIs.
- Maintained strict company confidentiality and coordinated with recovery agents, customers and business departments.
Customer Service Co-ordinator at GPS PE Pipe Systems (2017-05 – 2022-04)
- Managed customer accounts, achieving high satisfaction and retention rates.
- Delivered projects on schedule while meeting KPIs and targets.
- Addressed customer queries promptly via email and phone, resolving issues efficiently.
- Coordinated with couriers and initiated claims, ensuring seamless logistics.
- Trained and supported new team members, fostering a collaborative work environment.
- Consistently achieved SLAs and maintained strict confidentiality.
Senior Customer Service Advisor at Kiddicare and Worldstores (2015-01 – 2017-05)
- Resolved escalated customer complaints with professionalism, improving customer loyalty.
- Managed customer queries via email and phone, ensuring timely responses.
- Coordinated with couriers and suppliers to ensure smooth delivery operations.
- Updated and maintained the company database, ensuring data accuracy.
- Trained and mentored new team members, enhancing team performance.
Administration Assistant at BGL Group; Fusion (2011-02 – 2014-09)
- Generated and retained sales, contributing to revenue growth.
- Managed debt and claims administration, ensuring compliance with company policies.
- Coordinated with various business units to provide comprehensive support.
- Updated and maintained the company database, ensuring data integrity.
- Composed clear and concise documents for internal and external use.
Optical Assistant at Specsavers (2007-01 – 2011-02)
- Delivered exceptional customer service in both a call centre and shop floor environment.
- Scheduled and modified appointments, ensuring customer convenience.
- Coordinated clinics for diabetic, retinopathy, and glaucoma patients.
- Maintained precise customer records and handled cash transactions efficiently.
