Tanya Mohan

Highly experienced administrative, healthcare and business professional with 20+ years of experience supporting healthcare teams, executives, community organizations, volunteers, a wide range of clients and families in fast-paced, confidential environments. Strong background in workforce scheduling, coordination, records management – electronic and paper, and compliance. Recognized for professionalism, organization, communication, problem-solving and the ability to remain calm and effective in challenging situations.

Community Program Secretary - Providence Care – Dual Diagnosis Consultation Outreach Team

(2024-07)

• Provide comprehensive administrative support to the Program Manager and multidisciplinary team, including psychiatrists, psychologists and social workers.
• Coordinate meetings, appointments, minutes, correspondence and day-to-day administrative requirements.
• Serve as a professional point of contact for clients, families, staff, management and corporate leadership.
• Process referrals and match clients with proper clinicians and psychiatrists.
• Maintain accurate physical and electronic records while handling confidential and sensitive information.
• Coordinate communication between management and staff; prepare internal and external communications and assist with presentations and special projects.

Charity/Volunteer Manager & Executive Assistant - Community Spirit Gaming Association / OLG

(2014-02)

• Coordinate approximately 2,184 charity assignments annually across 52 charitable organizations, ensuring scheduling requirements and revenue commitments are met.
• Paying out revenues earned minus administrative expenses, payroll and compliance infractions.
• Manage and support approximately 600 volunteers, including scheduling, coverage, replacements, training and ongoing communication.
• Prepare compliance reports and maintain accurate records, databases, contracts, policies and confidential documentation.
• Provide executive and administrative support to the President and Board of Directors, including correspondence, itineraries, expenses and Board communications.
• Manage website and social media content; recruit charitable organizations and participate in interviews for prospective Board members.
• Resolve scheduling, staffing, compliance and operational issues while maintaining positive relationships with charities, volunteers and stakeholders.

Scheduler / Staffing Clerk - Providence Care Hospital

(2013-12 - 2024-07)

• Coordinated daily staffing requirements across clinical departments based on patient acuity and operational needs.
• Reviewed staffing levels identified shortages and overages and took action to address coverage requirements.
• Managed sick calls, absences, schedule changes and shift/education coverage while communicating with supervisors.
• Prepared clinical staff schedules using automated and manual scheduling systems and processed timesheets for payroll.
• Applied collective bargaining agreements, organizational policies and procedures to scheduling decisions and provided staffing recommendations to management.

Nursing / Clinic Coordinator / Reception - Saint Elizabeth

(2013-01 - 2013-08)

• Coordinated clinic operations, reception, scheduling, telephone inquiries and general office administration.
• Maintained client databases and confidential files; completed client, employee and billing data entry and prepared schedules and reports.
• Responded to client and professional agency inquiries and investigated discrepancies in services ordered, provided or billed.
• Ensured doctor’s orders were communicated to clinicians and noted on client electronic file for reference.
• Planned routes for clinical staff, using maps and locations of clients to create a schedule and most efficient travel between clients.

Customer Service Representative / Team Leader - Startek Canada

(2012-03 - 2012-10)

• Provided customer service and technical support for T-Mobile USA, including billing, account, device and service inquiries.
• Supported new employees with systems and procedures and, as Team Leader, provided coaching and positive support to help the team meet service and sales objectives.

Reception / Medical Records Clerk / Health Services Assistant - KGH – Cancer Clinic of Southeastern Ontario

(2009-05 - 2012-02)

• Provided reception and administrative support to patients, families, physicians, nurses and other healthcare professionals.
• Prepared chemotherapy and radiation patient charts, maintained confidential medical records and ensured required documentation and test results were available.
• Collaborated with healthcare staff to support safe, efficient patient care and a positive patient experience.

Unit Clerk - KGH – Pediatrics

(2006-04 - 2009-05)

• Coordinated diagnostic testing, transcribed physician orders, responded to patient-care alerts and supported procedures.
• Provided administrative and patient support to children, parents, families and healthcare professionals while helping maintain a calm, organized environment.

General & Medical Office Administration - St. Lawrence College (1997-01 - 1998-04)

Advertising, Public Relations & Marketing - St. Lawrence College (1994-09 - 1995-04)

Behaviour Technology Certificate - St. Lawrence College