Call Handler | Greater Manchester police | Jun 2024 – Present
- Handled hundreds of public emergency calls weekly, demonstrating patience, empathy, and accuracy using clear communication under pressure
- Assessed and prioritised urgent cases, making fast decisions and gathering and processing precise information that ensured public safety.
- Coordinated responses with multiple teams, ensuring timely resolution of cases
- Adapting and maintain to ever evolving policies, procedures and systems
SDU – temporary worked in the department – helped with admin task (organising systems, audits, complaints and other duties)
Support Worker | Continuum support | Oct 2023 – May 2024
- Delivered individualised support plans, improving wellbeing and outcomes for children, collaborating with colleagues, families and schools
- Organised structured activities, supporting confidence-building and social development.
- Managed challenging behaviour, creating a safe and positive environment.
Recruitment Consultant | Aug 2023 – Oct 2023
- Independently ran 360 desks, coordinating end-end recruitment projects • Achieved 99% of KPIs in a high-pressure, target-driven environment.
- Secured the largest client in the specialist sector with 40% commission per placement, driving significant revenue growth.
- Increased candidate response rates by creating high-impact job adverts.
- Converted cold leads into long-term clients, delivering repeat business and sustainable revenue and lasting client relationships
Sales Assistant | Sports Direct | Aug 2022 – May 2023
- Boosted sales by providing expert product advice and personalising customer experience.
- Increased repeat customer loyalty by developing strong relationships through good customer service skills
- Ensured stock accuracy and delivery turnaround, improving operational efficiency.
Replenishment Staff | B&M | Feb 2022 – Aug 2022
- Acted as interim supervisor, leading the team through a transition period.
- Reorganised backstock management processes, contributing to a 10% increase in hourly revenue.
- Planned and executed store layout changes in line with company guidelines Sales Assistant | McCools | Aug 2021 – Feb 2022 • Delivered excellent customer service, maintaining a 95%+ satisfaction rate.
- Ensured accurate cash handling and till management.
Sales Assistant | H&M | Nov 2018 – Aug 2019
- Independently managed the women’s department, achieving sales targets consistently while assisting across men’s and children’s departments
- Reorganised store layout, improving accessibility and maximising sales potential.
- Delivered outstanding customer services, consistently receiving positive feedback on creating a friendly and welcoming environment
