Senior Property & Asset Manager - Westway Development Trust
(2022-11)
Looking after the Trust's portfolio of commercial, industrial and leisure and retail units over 23 acres. Managing an estate team, including estate operatives, FM Team.
- Setting new and reviewing service charge budgets for the estate of 23 acres, apportionments and invoices
- Handling longstanding legal issues to do with business rates, breach of leases, arrears and attending court
- Ensuring compliance across the estate by overseeing all facilities management and repairs, statutory compliance and certification is up to date. PPM, tendering of contracts, re negotiating current contracts, insurance reports, repairs, purchase orders, CAPEX plan
- Manage consultation and building relationships with councillors, local residents, amenity groups, key stakeholders in the community and other statutory bodies
- Managing insurance cover and any claims with any loss adjusters, including revising plant lists
- Contractor and major works management
Team Leader - Crabtree - Fexco - London
(2022-01 - 2022-09)
Leading on new complicated multi use sites for Berkeley and Muse developers in London from build to handover and beyond for UHNW buyers along with managing a full on site team.
- Recruiting all site staff, concierge, cleaners, and office team members
- Associated disciplinary, appraisals and reviews for the site team and the team of property managers and assistant property managers
- Act as the escalation point for all complaints and dealing with long standing legacy issues including latent defects, SC queries and arrears
- Working to ensure the team are up to date with all current legislation and mentoring them to ensure they are offering the best possible service to all residents and clients
- Setting complex multi schedule budgets and sending out SC demands, and associated credit control. Tendering and placing all contracts. Placing insurance and dealing with insurance claims, setting up communal hot water billing
- Arranging an asset register for sites, fire risk and health and safety assessments and dealing with the action items, (PEEPS, PIBs)
- Placing and dealing with insurance and any claims, arranging RCAs
- Helping with end of year accounts, Section 20bs, disputed invoices
- Carrying out major works, S20 process
- Be the first point of contact for any at risk sites and ensuring measures are in place, reporting to directors and senior management teams
Key Client Manager - Warwick Estates - London
(2021-03 - 2021-12)
Being the first point of contact for Warwick's key clients, including large scale developers, Berkeley Homes and St George mainly at-risk sites and sites re building relationships and pro-actively engaging with the local community, stakeholders and residents.
- Growing a new property management team and guiding them with high level issues
- Mobilising two prime St George new builds in West London from build to handover and beyond to include all site staff, concierge, and cleaners
- Dealing with phased handovers, customer care and latent defects and aftercare with builders
- Setting complex multi schedule budgets and sending out SC demands, and associated credit control
- Recruiting all site staff, concierge, cleaners, associated disciplinary, appraisals, uniforms etc
- Setting up resident Portal and populating it with events, relevant information etc
- Designing and sending out resident/site newsletters and organising and managing resident events
- Managing a team looking after the key clients of Warwick Estates, pitching for new business, overseeing all major works projects
- Reporting to the board at Warwick on key client sites and to the boards of clients
- Troubleshooting any high-level issues, mentoring and guiding the team
Head of Property Management - Davis Brown Fitzrovia - London
(2019-06 - 2021-03)
Looking after Davis Brown's management portfolio of mixed use, ASTs and commercial units in central London. Offices, restaurants, shops and residential blocks.
- Creating the annual service charge budgets for all blocks, ensuring expenditure is kept within budget, chasing service charge and rent arrears
- Rent reviews, lease queries, lease extensions, underletting, licence to alter and associated negotiations
- Overseeing major works contractors, external and internal redecorations, Section 20 and major works
- Placing building insurance dealing with brokers and handling claims
- Managing water treatment, M&E contracts, cleaning
- Dealing with all health and safety inspections and recommendations
Property Manager - Londex
(2020-12 - 2021-12)
Part Time Freelance Position. Dealing with the owners portfolio of ASTs and HMOs.
- Dealing with all tenant queries, viewings, ASTs, maintenance etc
- Handling all legislation and liaising with the relevant Council for all HMO regulations required and required works
- Handling all complaints
Estate Manager - Chelsea Creek (Berkeley Group - St George) - London
(2018-02 - 2019-05)
Running the entire site comprising circa 700 high-end residential apartments, over 6 blocks Spa and Gym and 5 commercial units.
- Dealing with overseeing the completely new build move ins
- Dealing with employment and management of porters, on site staff, maintenance and repairs
- Providing first class service to residents, handling complaints and enquiries from the freeholder, long leaseholder, solicitors, surveyors, estate agents
- Preparing agendas and reports for all directors and finance meetings
Estate Manager - Fitzroy Place, Fitzrovia - London
(2015-11 - 2018-12)
Running the entire residential portfolio in Fitzroy Place, and dealing with the site from build stage.
Fitzroy
Place is a high-end new development, comprising of 237 market apartments, including a private residents members club, an NHS Clinic, 54 affordable housing units and a school hall all of which were managed. The residents/club and facilities included a hotel style 24/7 concierge service, cleaning service, Gym, personal training and nutrition, food delivery, treatment room and spa, private screening room, conference and business suite, games/pool room.
- Managing the customer care team, overseeing the complete move in process, creating a bespoke snagging and move in pack
- Managing and dealing with the all defects/snags raised for all of the new build apartments, to oversee the defects team, creating and monitoring the defects procedure and liaising with the aftercare contractors and all residents
- Helping with the creation and administration of the service charge budgets, invoicing and credit control
- Supervising major works
- Setting up and negotiating all M&E contracts, buildings insurance, lift contracts, life safety systems and cleaning and maintenance contracts. Working with professional advisors, surveyors, solicitors, M&E consultants
- Providing first class service to residents, handling complaints and enquiries from the freeholder, long leaseholder, solicitors, surveyors, estate agents
- Dealing with licences to alter, issues with tenants and contractors, dealing with all health and safety inspections and recommendations
- Dealing with and monitoring all insurance claims, meeting loss adjustors
- Setting up and management of all residents' facilities including the resident's website, guidebook and facilities guide
- Managing a team of 30 staff of concierge, cleaners, handymen, admin team, defects team and customer care team who I recruited and conducted disciplinary, grievance and appraisals on
Estate Manager - Parkview Residence Baker Street - London
(2014-08 - 2015-11)
Running a high end prime central London residential and commercial building. Parkview Residence comprised of 80 flats, penthouses, and two commercial units all of which were let and managed in house.
- Dealing with and negotiating ASTs
- Carrying out inventories, mid-terms and check outs
- Managing and building the landlords portfolio in central London including properties in Hampstead and Mayfair
- Overseeing 10 members of staff including, concierge, accounts team, cleaners and handymen, who I recruited and conducted disciplinary, grievance and appraisals on
- Looking after and delivering excellent customer service to high net worth tenants, dealing with complaints and queries from tenants, solicitors, surveyors, and estate agents
- Dealing with all internal and communal repairs and major works
- The building and monitoring of a new website for the development, to enable the flats to be let out in house
Head of Property Management Department - Carter Jonas Central London - London
(2011-06 - 2014-08)
To regenerate the ailing property management and block management department of Carter Jonas which comprised of 150 high-end flats, houses and commercial buildings. Bringing in new business, meeting new landlords, selling the property management service. Putting all new property management systems in place.
- Service charge budgets
- Invoicing
- Health and Safety Checks
- Arranging contractors, repairs and major works
- Section 20 notices
- Ground Rent invoicing
- Rent reviews
- Looking after high-end properties in Mayfair, Knightsbridge, Marylebone, Hyde Park and Holland Park
- Pre tenancy maintenance and during tenancy repairs
- Renewals and health and safety checks
- Refurbs
- Insurance claims
- Licenses
Property Manager - Marsh and Parsons Central London - London
(2010-11 - 2011-05)
Working as part of a team of seven, covering all aspects of property management. I was solely covering three high-end portfolios of 160 properties Holland Park, Chelsea and Balham.
