Taraka Mani Deepak Nersu

Experienced Operations Lead with 5 years of experience in Customer Support, Sales, Hospitality, Warehouse & Retail Industries. Have intensive Knowledge on policies & procedures of different marketing strategies. Experience in handling customers’ queries, hosting premier customers. Enthusiastic team player with strong work ethic and advanced problem-solving skills.

Having developed an experiential and formal delivery skill set, I now seek to take on more personal responsibility and deliver more impactful operational leadership tasks of scale and accountability. Working collaboratively across senior teams, I have been trusted to deliver to shared goals and overcome trade-offs and challenges. successfully.

• Operations Team Leader - IKEA (June 2023 - Present)
• As an Operational Team Lead within the Ikea Food Department, I play a pivotal role in managing day-to-day operations, ensuring exceptional customer experiences, and fostering a positive work environment for my team of 28 members.
• Conferencing AND Banqueting Team Lead – HILTON (March 2022 - May 2023)
• Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service. Setting of conference rooms, advised on food and drink choices based on customer preferences. Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues. Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Flex Team Member – INDEED FLEX (March 2022 - May 2023)
• Worked in various roles for Indeed flex. The job roles included warehouse assistant, food runner, Hospitality assistant, Bar back, Host, Customer Service agent, Telesales assistant, Market Research Interviewer and Waiter.

1. MBA - University of East London 
2. Civil Engineering in Bachelors.