Taryn Barella

I am a hard-working individual who is always ready for a challenge. I strive heavily to work hard and progressing within my workplace and aim to give every task maximum effort. I enjoy tasks which engage my creativity and enable me to create or develop ideas.

Similarly, I enjoy learning new things and expanding my knowledge further. I enjoy building relations with my colleagues and working as a team to achieve the same goal of efficiency and creating a positive working environment. Establishing a strong team dynamic is something I value very highly.

My hobbies include going to the gym where I like to push myself and set my own goals to achieve and attending car shows or racing.

Training Police Constable at Essex Police Constabulary (Present)

I am currently training in Essex Police to be a Police Constable but have decided the role is no longer for me, so I am looking for an opportunity elsewhere.

Sales Executive at Audi Approved Colchester

My sales executive role would involve taking sales enquiries in all different forms (emails, web based, telephone and walk ins). I would be the point of contact for the customer in helping assist as to what vehicle they were interested in and offering a test drive. If they decided to place an order, I would then oversee organizing the preparation of the vehicle and keeping the customer updated with how this process is going and timings.

With this role communication was the most important part as it made sure the preparation was efficiently completed in the time given and that the customer had been updated with the vehicle progress. I would have to organize my diary with the vehicle handovers, test drive appointments, new enquiries and follow-up calls for existing customers. I found the customer element of this job enjoyable, and it helped me achieve good sales figures.

Porsche Pro at Porsche Centre Colchester The Porsche Pro role revolved around displaying passion and enthusiasm alongside knowledge about the Porsche range and brand, with the outcome aiding positive customer experience. I was the first point of call when we have clients walk in with no appointment and help showcase and identify which sort of vehicle would best suit their needs and requirements. I really enjoyed this element of the job as I got to build a profile of the customer and a relationship.

If the sales executives were busy, I would also assist in setting up and completing test drives on the desired vehicle. Once the vehicle required has been identified and the customer is happy to proceed with an order, I would then pass it on to a sales executive. I was required to know the controls and technology of every vehicle variant and help aid both sales and service customers to help them utilize their vehicle fully.

Customer Experience Advisor (Sales) at INEOS, Essex and Kent (Jardine Motor Group)

INEOS was introduced within the group as a brand-new manufacturer, I was transferred over to help set up and manage the customer base and manage the orders places in both Essex and Kent. Due to this I would commute to Kent frequently whilst working for INEOS. The manufacturer worked on an agency structure, so it was my role to sell the vehicle and help the customer place the order with INEOS.

I would have to present the vehicle to any sales prospects and assist in test drives. I managed a total of 200 orders at one stage until eventually the team expanded. I would organise and complete the vehicle handover for the customer once the vehicle was onsite and aided as a service advisor point of contact whilst the team was yet to grow.

Once most of the existing orders had been delivered and the service team grew, I then proceeded to become the warranty administrator and process the repairs carried out under manufacturer's warranty in order to claim back the expenses. I thoroughly enjoyed the sales aspect of the role and presenting the vehicle with pride to my clients and answering any technical or product-based questions. I would always be competing with my previous conversion rates of sales and aiming to exceed them every month.

Service Advisor at Ferrari, Colchester (Jardine Motor Group)

Similarly to my role at John Grose my responsibilities were to provide great customer service alongside communicating maintenance required on their vehicles. I would upsell any extra additional work that may need to be carried out and explain this in technical terms. I would also need to maneuver the supercars to and from the showroom and the workshop and on occasion delivery them back to the client.

Due to being a luxury brand, the level of customer service expected was very high which I enjoyed in providing and making sure my clients were happy with their experience, ensuring they return to the business.

Trainee Service Advisor at John Grose Ford, Ipswich

Within this role I will greet customers and cater for their needs throughout the day regarding both them and their vehicles. This will include scheduling and rebooking repair work which will entail gathering part estimated delivery times, price and labour time. I also create invoices using the Kerridge software when all the work has been completed to provide an accurate and transparent file for the customer.

I am also trained to use other multiple software types including EMAC and QBE (both service plans and extended warranty). In regard to further repair work, I am trained to phone customers and sell any work that needs doing with their best interests and safety in mind which is very important.

Price Integrity at Morrisons, Little Clacton

Within this role I oversaw updating all pricing POS throughout the store and making sure they're matching with the products that are displayed in front of them. The process includes manually scanning, requesting and printing the POS and then making sure that all appropriate marketing around the store also matches this.

Customer Services and Kiosk Staff at Morrisons, Little Clacton

• Worked in a range of roles, including communicating with customers, solving customer queries, promoting Morrisons' services, and placing customer orders, locking away high valued goods, managing stock and selling products to customers.

Bar Staff at Colchester Football Stadium

Part time during sixth form studies

• Worked in a range of roles including, cash handling, cooking and selling goods, managing stock, dealing with customer queries and selling and promoting goods to customers.

Bar Staff at Ipswich Football Stadium

Part time during sixth form studies

• Worked in a range of roles including, cash handling, cooking and selling goods, managing stock, dealing with customer queries and selling and promoting goods to customers.

BSc in Business Management and Marketing – University of Essex

A-Levels in English Literature – Clacton County High School and Sixth Form

BTECs (Level 3) in Sport – Clacton County High School and Sixth Form

BTECs (Level 3) in Double Science – Clacton County High School and Sixth Form

GCSEs in Multiple subjects – Clacton County High School and Sixth Form