Taryn Mackin

I'm an 18-year-old with experience in both retail and call centre environments, where I've developed strong communication skills and confidence dealing with customers. I'm friendly, reliable, and comfortable handling both face-to-face and phone interactions, even in busy situations. I pick up new systems quickly and work well both independently and as part of a team.

I'm currently looking for a full-time opportunity where I can continue developing my skills, learn new ones, and build a long-term career.

Call Center Agent - Alfora-Harrogate - Harrogate

(2025-06 - 2026-06)

• Handled a high volume of inbound and outbound calls daily
• Resolved customer enquiries and complaints efficiently
• Maintained a professional and positive approach under pressure
• Consistently met performance targets and KPIs
• Accurately recorded customer information using internal systems

Customer Assistant - Wills & Parker-Harrogate - Harrogate

(2024-11 - 2024-12)

• Assisted hairdressers with daily salon tasks including preparing clients, washing hair, and maintaining a clean workspace
• Supported smooth running of appointments by organising tools, products, and station setups
• Provided friendly customer service and helped clients feel comfortable during their visit
• Managed basic salon duties such as sweeping, laundry, and tidying between appointments
• Worked as part of a team in a busy, customer-focused environment

GCSE - Boroughbridge High School-North Yorkshire (2019-09 - 2024-06)