Tasmima Hossain

Highly organised Administrative Assistant with experience in client-facing environments at Citizens Advice. Skilled in managing enquiries, coordinating appointments, and maintaining accurate records while handling confidential information. Strong communicator with multilingual abilities, committed to delivering efficient support and creating a welcoming, positive experience.

Administrative Assistant - Citizens Advice

(2026-03)

• Managed client enquiries in person and remotely, ensuring clear and supportive communication
• Welcomed and triaged clients, directing them efficiently to appropriate services
• Supported appointment scheduling and follow-ups via telephone and emails, reducing missed bookings
• Maintained accurate and confidential client records in line with GDPR
• Provided translation support in Bengali and Urdu to improve accessibility
• Contributed to smooth daily office operations through proactive admin support
• Developed an organisational chart using Google Sheets, converting handwritten staff structures into a clear visual format while independently learning new spreadsheet functions and formatting techniques.

Temporary Survey Assistant - Quantarc Ltd

(2026-01 - 2026-02)

• Collected and recorded structured data across multiple sites with high accuracy
• Produced reliable records for validation and quality assurance
• Managed workload independently, meeting deadlines consistently

Intern - Forsters LLP

(2023-08 - 2023-08)

• Organised files and supported administrative processes
• Worked effectively in a fast-paced professional environment

Intern - Cooke, Young & Keidan

(2022-06 - 2022-07)

• Supported document handling and administrative tasks
• Managed multiple priorities and deadlines

Legal Assistant - David's Solicitors Ltd

(2019-10)

• Managed client files and organised legal documentation
• Handled confidential information with professionalism
• Supported day-to-day administrative operations

LLB Law - Law - City, University of London (2021 - 2024)

A-Levels - Seven Kings Sixth Form (2019 - 2021)

GCSEs - Loxford School (2014 - 2019)