Tasmin Richards

I am proactive, dedicated and diligent with excellent orgsanisational and interpersonal skills. I work well under pressure in fast paced environments meeting tight deadlines with key customers, whilst supervising others and providing support at a senior level to project stakeholders. I am seeking a challenging and varied position with opportunities for professional and personal growth, after taking a few years off from work to become a mother and focus on my children I am now keen to return to work.

NetEDI Ltd, Leyland – Managed Service Supervisor: August 2016 – July 2022

Project Manage the delivery and onboarding for the business Key customers such as NHS Supply Chain, DPD, SCS, Victoria Plumb and Theo Paphitis Retail Group, whilst also managing the onboarding team and overseeing their daily tasks.

• Build strong working relationships with the stakeholders providing regular updates.
• Main point of contact to deal with any new orders and support them in addressing any concerns in a timely manner.
• Ensure project requirements are outlined in detail with clients and their stakeholders.
• Develop contingency strategies which can be implemented if a project is forecast to exceed the agreed time or scope.
• Inform key customers of any failures/outages on the platform providing regular updates to stakeholders until the issues are resolved - then provide an incident report.
• Coordinate the delivery of the customer solution from point of order through to software development, testing, implementation and Go-Live.
• Liaise with departmental managers, partners and clients.
• Delegating tasks while maintaining overall responsibility of the work.
• Develop and maintain documentation to guide internal and external users on system capabilities
• Commercial awareness and identifying opportunities to drive revenue.
• Serve as subject matter expert in handling routine client requests.
• Looks for solutions which allows my customers to focus on their core business.
• Mentor and coach less-experienced members of the team, assisting them with their client requests.
• Ensure that project issues are escalated in a timely manner. Troubleshoot and resolve escalations from customers and other support teams.
• Schedule and attend weekly SCRUM meetings with developers, to discuss project progress and to highlight any concerns.
• Coordinate the delivery of the customer solution from point of order through to software development, testing, implementation and Go-Live.
• Provide quality training to ensure users have a good understanding of the system capabilities.

• Work on Reception dealing with customers, taking payments, scheduling work and dealing with queries.
• Setting up and keeping customer accounts up to date on Cash Manager.
• Order Stock and parts for suppliers 
• Ensure business account payments are up to date with customers and suppliers and the general office bills.
• Raise invoices and chasing payments.
• Ensure employee timesheets are complete correctly and handed in on time.
• Administered payroll for all employees’ wages.
• Ensured employee work bank statement matched up to receipts.

• Take incoming customer support calls or calls from retailers wanting to place an order.
• Calling all retailers across Australia to ensure they had enough stock and releasing orders were required.
• Tracking deliveries with TNT to ensure they arrived on time.

• Act as primary contact for customers throughout full project life cycle from point of order, through to software development, testing, implementation and Go Live.
• Ensure project issues are escalated and dealt with in a timely manner.
• Communicate updates and changes to the project effectively with customers and colleagues liaising with major retailor to configure customer connections.
• Ensure project is scheduled with appropriate timescales.
• Ensure project requirements are provided by customers and their partners.
• Creating all company invoices and chasing payments to ensure they are made on time.
• Creating support cases in CRM.
• General administrative duties such as managing inbound telephone queries, releasing orders, arranging meetings.

• General Domestic Assistant.
• Preparing Meals and Feeding Nursing Residents.

PRINCE2 Foundation – 2017

PRINCE2 Foundation Candidate Number: ID11290897 – The Knowledge academy.

Runshaw Adult College, Chorley – 2013

Level 3 – Certificate in Principle of Business and administration

Level 3 – NVQ Diploma in Business and Administration

Level 2 – Key Skills in information and communication

Runshaw College, Leyland – 2011-2012

B - AS Level Information Technology

C - AS Level Business

Bishop Rawstorne High School, Croston – 2005-2010

GCSE A: Art

GCSE B: Maths, English Language, English Literature, Religious Studies, Science Applied

GCSE C: Science, Graphics

Distinction: National First Award Level 2 Information Technology

Personal Information

Full UK Drivers Licence.

References available upon request.