Tatis Francis

Experienced and versatile Administrative Professional with over 24 years of expertise in providing outstanding customer service and efficient office management in dynamic, client-centered environments. Recognized for exceptional interpersonal skills, meticulous attention to detail, and the ability to manage sensitive information with the utmost discretion. Proven track record of excelling in high-pressure situations by prioritizing tasks effectively and delivering seamless operational support.

Dedicated to utilizing strong organizational, communication, and multitasking capabilities to enhance team productivity and customer satisfaction. Enthusiastic about contributing to organizational success and fostering a positive client experience.

Administrative Officer II, Inland Revenue Department - Government of St. Vincent and the Grenadines - Kingstown, St. Vincent and the Grenadines

(2023-01)

• Process and manage queries related to Personal Income Tax, VAT, PAYE, and Liquor License applications, ensuring accurate and timely resolution of issues for clients.
• Deliver exceptional customer service by providing clear, helpful information and support, ensuring a positive experience for the public.

Junior Clerk - Ministry of Foreign Affairs - Kingstown, St. Vincent and the Grenadines

(2022-11 - 2023-12)

• Proactively embraced ongoing professional development, acquiring new skills and staying ahead of industry trends to ensure top-tier performance.
• Consistently delivered prompt and effective solutions to customer challenges, earning recognition for responsiveness and problem-solving abilities.
• Excelled in managing competing priorities with adaptability and focus, ensuring seamless operations in high-pressure environments.
• Recognised for delivering exceptional customer service that enhanced satisfaction and loyalty, even in fast-paced and demanding settings.
• Provided courteous, efficient, and tailored service that consistently exceeded customer expectations.
• Collaborated with departmental leaders to drive organisational success, contributing to the development of strategic plans and achieving key objectives.

Tax Officer I - Ministry of Finance – Inland Revenue Department - Kingstown, St. Vincent and the Grenadines

(2018-05 - 2022-11)

• Facilitated accurate and timely tax return preparation for taxpayers, ensuring compliance with regulations.
• Provided expert guidance to taxpayers, effectively clarifying complex tax laws and resolving issues with professionalism and precision.
• Successfully collected taxes from individuals and businesses, ensuring adherence to prescribed laws and contributing to revenue targets.
• Proactively addressed discrepancies by contacting taxpayers, securing necessary documentation to resolve compliance concerns.
• Efficiently processed individual and corporate income tax returns, as well as sales and excise tax returns, maintaining accuracy and timeliness in all submissions.
• Enhanced customer satisfaction, issuing driver's license cards promptly and accurately, ensuring a seamless service experience.

Administrative Clerk - Ministry of Finance – Treasury Department - Kingstown, St. Vincent and the Grenadines

(2014-01 - 2018-05)

• Served as a primary point of contact for the public, providing exceptional customer service while effectively supervising Temporary Assistants to maintain seamless operations.
• Conducted thorough research and analysis to support decision-making and ensure accurate and timely preparation of documents.
• Managed a variety of administrative tasks, including document preparation and processing, handling correspondence and telephone inquiries, and maintaining organized schedules and event arrangements.
• Coordinated appointments and meetings, ensuring efficient use of time and resources for senior staff.
• Accurately completed and filed financial paperwork, contributing to streamlined processes and compliance with organizational policies.

Administrative Assistant/Event Planner - The Official Residence of the Prime Minister - Kingstown, St. Vincent and the Grenadines

(2007-01 - 2014-01)

• Served as the primary point of contact at the Official Residence of the Prime Minister, professionally managing calls, greeting visitors, verifying identities, and coordinating escort arrangements to ensure a secure and welcoming environment.
• Responded promptly and effectively to inquiries via email and telephone, demonstrating exceptional communication skills and attention to detail.
• Managed diverse office functions, including maintaining and updating schedules, drafting correspondence, and ensuring the accuracy and efficiency of inventory systems.
• Played a key role in supporting the smooth operation of the Residence by balancing administrative duties with a commitment to excellence in guest relations.
• Coordinated and executed official events at the Residence of the Prime Minister, overseeing all aspects including event planning, logistics, vendor coordination, guest list management, and on-site execution, ensuring each event met the highest standards of professionalism.

MSc - Project Management - University of the West Indies Global Campus (2026-12)

BSc (Hons) - Tourism and Hospitality - University of the West Indies (2023-12)

Diploma - Hospitality Studies (level II) - St. Vincent and the Grenadines Community College (2014-12)

AS - Information Technology - St. Vincent and the Grenadines Community College (2013-12)