Administrative Officer II, Inland Revenue Department - Government of St. Vincent and the Grenadines - Kingstown, St. Vincent and the Grenadines
(2023-01)
- Process and manage queries related to Personal Income Tax, VAT, PAYE, and Liquor License applications, ensuring accurate and timely resolution of issues for clients.
- Deliver exceptional customer service by providing clear, helpful information and support, ensuring a positive experience for the public.
Junior Clerk - Ministry of Foreign Affairs - Kingstown, St. Vincent and the Grenadines
(2022-11 - 2023-12)
- Proactively embraced ongoing professional development, acquiring new skills and staying ahead of industry trends to ensure top-tier performance.
- Consistently delivered prompt and effective solutions to customer challenges, earning recognition for responsiveness and problem-solving abilities.
- Excelled in managing competing priorities with adaptability and focus, ensuring seamless operations in high-pressure environments.
- Recognised for delivering exceptional customer service that enhanced satisfaction and loyalty, even in fast-paced and demanding settings.
- Provided courteous, efficient, and tailored service that consistently exceeded customer expectations.
- Collaborated with departmental leaders to drive organisational success, contributing to the development of strategic plans and achieving key objectives.
Tax Officer I - Ministry of Finance – Inland Revenue Department - Kingstown, St. Vincent and the Grenadines
(2018-05 - 2022-11)
- Facilitated accurate and timely tax return preparation for taxpayers, ensuring compliance with regulations.
- Provided expert guidance to taxpayers, effectively clarifying complex tax laws and resolving issues with professionalism and precision.
- Successfully collected taxes from individuals and businesses, ensuring adherence to prescribed laws and contributing to revenue targets.
- Proactively addressed discrepancies by contacting taxpayers, securing necessary documentation to resolve compliance concerns.
- Efficiently processed individual and corporate income tax returns, as well as sales and excise tax returns, maintaining accuracy and timeliness in all submissions.
- Enhanced customer satisfaction, issuing driver's license cards promptly and accurately, ensuring a seamless service experience.
Administrative Clerk - Ministry of Finance – Treasury Department - Kingstown, St. Vincent and the Grenadines
(2014-01 - 2018-05)
- Served as a primary point of contact for the public, providing exceptional customer service while effectively supervising Temporary Assistants to maintain seamless operations.
- Conducted thorough research and analysis to support decision-making and ensure accurate and timely preparation of documents.
- Managed a variety of administrative tasks, including document preparation and processing, handling correspondence and telephone inquiries, and maintaining organized schedules and event arrangements.
- Coordinated appointments and meetings, ensuring efficient use of time and resources for senior staff.
- Accurately completed and filed financial paperwork, contributing to streamlined processes and compliance with organizational policies.
Administrative Assistant/Event Planner - The Official Residence of the Prime Minister - Kingstown, St. Vincent and the Grenadines
(2007-01 - 2014-01)
- Served as the primary point of contact at the Official Residence of the Prime Minister, professionally managing calls, greeting visitors, verifying identities, and coordinating escort arrangements to ensure a secure and welcoming environment.
- Responded promptly and effectively to inquiries via email and telephone, demonstrating exceptional communication skills and attention to detail.
- Managed diverse office functions, including maintaining and updating schedules, drafting correspondence, and ensuring the accuracy and efficiency of inventory systems.
- Played a key role in supporting the smooth operation of the Residence by balancing administrative duties with a commitment to excellence in guest relations.
- Coordinated and executed official events at the Residence of the Prime Minister, overseeing all aspects including event planning, logistics, vendor coordination, guest list management, and on-site execution, ensuring each event met the highest standards of professionalism.
