Tawfiq Abdul Rahman

A DevOps Engineer that likes building reliable infrastructure and scalable systems. Currently deep into AWS and Kubernetes also exploring how AI can make infrastructure automation efficient.

Blog: wegoagain.dev

IT Service Technician

Orchestrated endpoint deployment using Autopilot for 300+ Windows/MacOS devices across 4 office locations with automated configuration

• Administered Azure Active Directory managing 350+ user identities, conditional access policies, and MFA implementations
• Maintained corporate network infrastructure (VPN, DNS, DHCP) achieving 99% uptime SLA
• Authored PowerShell automation scripts eliminating 30% of manual configuration tasks
• Resolved multiple tier-3 technical tickets monthly for executive leadership with 99% SLA compliance

Technical Specialist

• Reduced system downtime by 20% through infrastructure monitoring and rapid incident response
• Built API integrations enabling real-time data display on 3 customer-facing landing pages serving 10,000+ monthly visitors
• Optimised Salesforce CRM performance by 35% through database tuning and automated maintenance workflows
• Trained 20+ end users on CRM systems, improving adoption rates by 40% within 3 months
• Tested 8 backend integrations for new product launches ensuring 100% compatibility with existing CRM infrastructure

University of Essex - Bsc Computer Science