Customer Service and Billing Advisor
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I am a highly driven, self-motivated, and thoroughly hard working individual who thrives best when working to tight deadlines. With a versatile mix of attentive customer service, administration and numeracy skills, I am a dedicated team player with a proven track record of adding value. I prioritise efficiently to maximise output, and I always produce work of an extremely high standard.
With my positive approach, I naturally find solutions, and I do not dwell on challenges. I seek a part time/fulltime role with an established and highly regarded business local to the Bexley area.
February 2023 – Date (position being made redundant, following acquisition by 02)
Customer Service and Billing Advisor
After moving to the Bexley area, my positive attitude and people skills were quickly recognised by Daisy Communications. They offered me an incredible opportunity to embark on a 3-year Customer Service Apprenticeship, where I proudly attained BTEC Level 3 in Customer Services.
This role requires a detail-oriented and analytical approach, and my duties include (but not limited to): handling bills, rectifying complex issues, and speaking with customers. Working to strict and exact deadlines, I enjoy the mental rewards of delivering exemplary customer service whilst completing tasks to high standards.
Working with Microsoft Office, Excel, Word, Outlook
Professional verbal and written communication with customers
Closing customer’s accounts – calculating early termination fees, ceasing lines and closing accounts
Using billing systems (DC, Fluid, Gamma, and Autotask)
Setting up billing for new customers
Allowing access and setting up members for the billing portal for customers
Using Excel spreadsheets for audits and early termination fees
Solving billing queries for customers
Amending customer information on our internal systems
December 2015 – January 2023
Chef De Partie The Theydon Oak is a local, busy pub and I thoroughly enjoyed working there. The workload and environment were fast paced, and hectic. Every aspect of the business commanded extremely high standards and incredible attention to detail.
The job also required planning and preparation to cater for unexpected arrivals and planned bookings. Whilst at The Theydon Oak I managed to present myself to my employer showing them that I am capable of more, and in doing so was promoted several times – eventually to the role of Chef De Partie.
Stock maintenance (both ordering and auditing)
Cooking and preparation of complete meals
Overseeing other employees works to ensure our standards are kept
Ensuring all health and safety requirements are exceeded: cleaning, maintenance, stock rotation
Logging all issues & upkeeping records for senior management
Presenting myself in a professional manner to customers
Ensuring the broader business & team are in line with requirements & standards
Creating special & seasonal dishes
I thoroughly enjoyed working at The Theydon Oak, and it is difficult to list the ways in which it has matured & improved my approach to work in every aspect. I have made many long lasting friendships here.
March 2020 - June 2020 (Temporary role during the Covid lockdown)
Shop Assistant -
April 2019 - February 2020
Education & Qualifications
2025 - BTEC Level 3 - Customer Service Specialist
2021 - Food Safety & Hygiene for Catering (Level 2)
2017 - Diploma in Health & Social Care (Double Distinction)
2015 – 6 GCSEs – inc. Maths’, English, and Science Johns
