Taylor Swain

A confident reliable and driven individual who uses own initiative to meet the highest standards. A team player who is always willing to listen, take advice, and comments onboard. Able to work under pressure whilst continuing to deliver a high level of customer service, looking to join an organisation where existing skills can be built on and new skills can be developed.

Click and Collect Assistant - Tesco

(2021-04 - 2021-11)

Assisted in picking and packing all customers orders and loading them into their vehicles demonstrating a high level of communication and care. Also done a bit of everything at Tesco put out stock unpacked stocked and even worked on tills.

Care Assistant - Handle With Care

(2016-11 - 2017-01)

Oversaw all aspects in the day-to-day running of facility, delivering high-quality care for residents.

• Recruited, trained and managed a team of All staff to consistently deliver the very best standards of specialised care.
• Effectively managed staffing rotas to achieve optimal staff cover.
• Liaised with all professionals to develop tailored care plans based on individual needs of each resident.
• Maintained up to date knowledge on health and safety regulations, prioritising CQC compliance.
• Carried out all tasks to ensure compliance with relevant regulations.
• Improved The business through consistent hard work and dedication.
• Worked directly with departments to achieve an outstanding result.

Insurance Administrator - Ultimate Insurance Solutions

(2016-05 - 2016-11)

• Modified, updated and processed existing policies, ensuring complete accuracy.
• Collected premiums and issued accurate receipts within 60-minute timeframe.
• Calculated adjustments, premiums, and refunds within 100 % accuracy.
• Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
• Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
• Received and routed business correspondence to correct departments and staff members.
• Checked documentation for accuracy and validity on The System maintaining confidentiality.
• Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Ensured compliance with all internal controls and UK regulations by implementing all methods.

Nursing Assistant - St Ronans Nursing Home

(2014-09 - 2016-05)

• Collaborated with nurses on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
• Provided care to patients throughout lifespan with consideration of aging Identified and reported unsafe situations to the nurse in charge and the matron to maintain adherence to safety protocols.
• Built caring and supportive relationships with residents to provide mental stimulation and enhance daily life.
• Escorted residents to and from appointments and leisure activities for improved mental and physical wellbeing.
• Supported assessment and evaluation of care requirements, aiding accurate diagnosis and treatment possibilities.
• Administered medication accurately, safely and within required timeframes, in line with regulations.
• Improved patient wellbeing by consistently engaging conversation and encouraging social interaction.
• Established turning and repositioning routine for bedridden patients that led to reduction in reported bedsores.
• Cared for patients with All types of conditions, implementing specified recovery plans for optimal improvement.
• Researched and studied information from physicians, caregivers and nurses to determine tailored patient care, receiving positive feedback from Head Nurse.
• Preserved patient dignity while performing tasks related to personal hygiene, including bathing, dressing, toileting, bedpan changes.
• Maintained a safe and clean working environment for patients and employees, adhering to infection-control, hazardous waste and other policies and protocols across all tasks.
• Built patient trust through consistently compassionate care with necessary physical and emotional support.
• Helped patients to consistently meet nutritional needs, providing eating encouragement and support to prevent malnutrition.
• Communicated clearly and consistently with to ascertain requirements, planning effectively to meet demands.
• Maintained best-possible care practices.

Business and Retail Apprenticeship - Next

(2013-09 - 2014-01)

Learned every aspect of how to work and manage a retail store I gained a level 2 qualification in business and retail for all my hard work within the apprenticeship and enjoyed gaining all the knowledge and stuff there is to know about being in business running a business and working in retail.

Reception Administrator - South Downs College

(2011-09 - 2013-09)

Professionally represented South Downs college in front of house role by maintaining The High Level of Standards the college has.

• Managed a high number of external queries on a strict timeframe by engaging with clients face to face, by phone and through email.
• Improving the colleges system and implemented the procedures to communicate more effectively with clients.
• Employed call handling technology to manage inbound and outbound calls in a efficient Timeframe.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Interacted with customers professionally by phone, email or in-person to provide information.
• Handled all incoming business and client requests for information.
• Oversaw staff training for all employees, ensuring all staff training was up to date.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Business and Retail Qualification - South Downs College (2014 - 2014)

Travel and Tourism Level 1 - South Downs College (2013 - 2013)

GCSE - Math's, English, Science and ICT - Mayfield School Portsmouth (2011 - 2011)