Service Technician - Meadway Autocentre
(2026-12 - 2026-06)
- Delivered full servicing, maintenance, brake work and minor repairs across all vehicle makes, adhering to manufacturer standards
- Diagnosed issues accurately and explained work clearly to customers, building trust and repeat business
- Supported workshop operations by prioritising jobs to meet deadlines and maintain high service quality in a fast-paced environment
Service Technician - Hadens Independent Mercedes-Benz Garage
(2025-07 - 2025-11)
- Specialised in servicing and maintaining premium Mercedes-Benz models, gaining deep knowledge of luxury vehicle systems
- Consulted with customers to outline repair needs, costs and timelines, resolving queries and managing expectations effectively
- Maintained detailed service records and contributed to process improvements to boost workshop efficiency
Department Manager - House of Fraser
(2023-04 - 2025-06)
Promoted from Sales Assistant to lead staff, overseeing day-to-day operations and delivering consistent customer service standards
- Set clear sales targets, coached team members on product knowledge and closing techniques, and exceeded monthly department revenue goals
- Managed stock levels, merchandising and pricing to maximise sales, while resolving complex customer complaints to preserve brand reputation
- Recruited and trained new team members, creating onboarding materials and running regular performance reviews
- Collaborated with store management to implement promotional campaigns and cross-departmental initiatives
Customer Service Assistant - H&M
(2022-10 - 2023-04)
- Delivered friendly, efficient service to high volumes of customers, assisting with purchases and resolving enquiries
- Trained 4 new starters on store systems, policies and customer service best practice
- Worked closely with the team to maintain presentation standards and support peak trading periods
Independent Vehicle Buyer & Seller - Self-Employed
(2023)
- Manage full end-to-end trading: sourcing vehicles via networks and market research, conducting inspections, and negotiating competitive purchase prices
- Accurately value vehicles based on condition, specification and market trends to ensure profitable sales
- Create targeted marketing content, build rapport with private and trade buyers, and tailor pitches to match needs and budgets
- Developed strong knowledge of everything from everyday hatchbacks to high-performance and premium brands, consistently securing repeat custom
