Tea Shchepanovich

Highly motivated and effective restaurant manager seeking to become an integral part of a growing company. Ambitious and constantly setting new goals. Ten years of experience working in the hospitality industry is offered (Serbia, Montenegro, Austria and London), including two years working in a prestigious hotel in central London. Very energetic, positive person with a responsible approach to different tasks.

Restaurant Manager 03/2024 – current

London

• New opening – April 2024.
• Collaborated with the General Manager to spearhead the successful opening of a new venue, overseeing all aspects of pre-opening operations.
• Established standard operating procedures (SOPs) and compliance with health and safety regulations.
• Recruited, trained, and managed the team members, ensuring excellent customer service and operational efficiency.
• Coordinating daily restaurant/karaoke management operations.
• Managed stock levels and placed orders with suppliers, maintaining optimal inventory levels and reducing waste.

London, Greater London

• Taking responsibility for the business performance of the restaurant.
• Coordinating the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team.
• Recruiting, training, managing and motivating staff.
• Responding to customer queries and complaints.
• Meeting and greeting customers, organizing table reservations, and offering advice about menu and wine/sake choices.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels, order supplies and prepare cash drawers and petty cash.

Park Plaza Westminster Bridge, Greater London

• Collaborating with chefs to plan and implement fresh, innovative menus. 
• Creating a 'Photo Sushi Menu' for new staff members to increase knowledge and sales performance. 
• Delivering a wide range of training sessions to staff in order to feel more comfortable and be able to upsell. 
• Coordinated employee schedules based on shift demands and employee availability. 
• Recognizing and formally acknowledging outstanding staff performance and boosting team morale and productivity. 

BSC Health and Social Care