Casual Concessions Manager - London Stadium - London
(2025-06)
- Directed multi-outlet concessions operations, ensuring profitability, service excellence, and compliance with health and safety standards.
- Executed opening and closing procedures to ensure readiness, staffing, and stock levels across all outlets.
FTC Senior Operations Supervisor - The Drum Wembley | Brent Council - London
(2024-10 - 2025-05)
- Directed end-to-end event delivery, leading stewarding and hospitality teams to ensure seamless operations and exceptional experiences for clients, guests, traders, and staff.
- Optimised staffing structures and delegated tasks, reducing planning time and driving down operational costs while maintaining service quality.
- Introduced new processes and technologies to mitigate risk, enhance efficiency, and ensure successful, compliant event outcomes.
- Resolved a significant supply chain disruption by maintaining proactive communication and implementing contingency solutions, protecting project timelines and client satisfaction.
Events Supervisor - London Venues | Constellation Agency - London
(2022-10 - 2024-09)
- Trained and mentored 30+ employees, embedding strong customer service and operational procedures to raise performance standards.
- Developed and implemented efficient staffing schedules, optimising workforce during peak periods to maximise revenue.
- Conducted routine floor audits, maintaining hygiene, safety, and presentation to uphold venue reputation.
- Venue onsite management of setup and breakdown
- Oversaw setup and breakdown
Events Supervisor - London Venues | Restaurant Associates - London
(2022-10 - 2024-09)
- Resolved 95% of client and guest issues on first contact, boosting guest satisfaction and improving service ratings.
- Delivered staff briefings and supervised front-of-house teams at 112+ live events, ensuring smooth service flow and exceptional guest experiences.
- Presented operational findings to a 20-person management team, driving 15% process efficiency improvements.
- Led high-profile hospitality operations, ensuring clear communication of event expectations, floor plans, menus, and service standards.
Bank Bereavement Officer - UCLH | NHS - London
(2020-04 - 2021-08)
- Provided empathetic support to 50+ bereaved families during the COVID-119 pandemic, ensuring clear communication and compassionate guidance.
- Reduced response delays by 30% through accurate patient record management and cross-team collaboration with clinical, mortuary, and administrative staff.
- Guided families through sensitive hospital processes, reducing anxiety and improving understanding during post-mortem and administrative procedures.
- Facilitated over 40 video calls, enabling families to stay connected to patients and support their emotional wellbeing during visiting restrictions.
Events Supervisor - London Venues | Levy UK - London
(2018-09 - 2020-08)
- Supervised 56+ corporate and private events annually, managing budgets up to £40,000 while delivering seamless guest experiences for 12-350 attendees.
- Coordinated staffing, catering, equipment, and venue logistics, ensuring efficient event execution.
- Maintained detailed event checklist, safeguarding service quality and compliance at every stage. Implementing operational improvements that boosted team productivity by 15% and strengthened event delivery standards.
Events Coordinator - LimeWharf | Wharf Projects - London
(2016-10 - 2018-09)
- Led client site visits and planning meetings, aligning event specifications with tailored client needs.
- Negotiated favourable vendor and supplier contracts, securing quality services within budget for exhibitions and show productions.
- Produced 60+ personalised prospecting videos, generating 30+ leads and winning accounts with top tech and creative firms.
- Strengthened long-term client partnerships, positioning the venue as a trusted events provider in competitive markets.
