Teegan Roberts

I am an experienced health care partner currently employed with Rowlands Pharmacy. I enjoy working in the Pharmacy as a part of dedicated team, assisting customers with their health needs on a day to day basis. My customer service and communication skills are effective and well developed as demonstrated by my previous experience within the retail sector. I have a full driving licence and enjoy art and design, socialising with friends and family, and caring for animals.

Healthcare Partner at Rowlands Pharmacy (2025-04 – Present)

My key responsibilities include

• The identification of customers medical needs, which requires effective two way communication and constructive questioning techniques.
• Managing appointments by telephone
• Taking orders for prescriptions
• Arranging deliveries of medications within a set timescale
• Assisting other members of staff when necessary
• Being precise and accurate when managing medications
• Managing difficult customers and dealing with occasional abuse by listening to the issues, showing empathy and using assertiveness skills
• Assessing possible abuse of medications
• Communicating effectively with GP's to ensure correct medications are dispensed
• Managing day to day finances demonstrating attention to detail and organisational skills
• Regular use of computer programmes to effectively carry out my role

Store Assistant at Chameleon Vapes Wrexham (2024-06 – 2025-01)

My key responsibilities included

• Monitoring stock of products and updating records
• Ensuring display within shop was clean and organised
• Replenished items and organised displays to promote products
• Managing the day to day finances
• Monitoring industry trends to provide feedback to management on potential improvements

General merchandise assistant at Sainsbury's Wrexham (2023-11 – 2024-01)

My key responsibilities included

• Assisting customers with product location and selection offering advice where required
• Rotation of stock on shelves, reducing stock waste and minimising store losses
• Managing stock levels within the store and restocking shelves when required
• Monitoring expiration dates of products and removing outdated stock
• Maintaining cleanliness and organisation of aisles to creat a welcoming environment
• Processing transactions efficiently maintains accuracy with cash handling and card payments

Store assistant at Cave Dog animal products (2020-05 – 2023-03)

My key responsibilities included

• Sharing new promotions with customers to promote sales
• Built displays of items for special promotions and updating signs with correct pricing
• Maintaining a clean and tidy store environment adhering to company cleanliness standards
• Operating register to process payments by cash, card and cheques
• Assisting with packing customers purchases ensuring items were safely bagged
• Maintained knowledge of products to maximise opportunities with customers

GCSE – Maelor School