Teena Fernando

Dedicated and detail-oriented professional with extensive experience in elderly care, customer service, administration, and student support. Adept at managing client interactions, resolving inquiries efficiently, and providing top-tier assistance to students, stakeholders, and elderly clients. Skilled in administrative operations, data management, and coordinating tasks to ensure smooth organizational workflows.

Experienced in providing compassionate, respectful care to elderly individuals, including one-to-one (1:1) care, assisting with daily activities, and offering emotional support tailored to individual needs. Highly organized, with strong communication abilities and a commitment to delivering exceptional service in fast-paced environments. Proven ability to handle diverse responsibilities with professionalism, accuracy, and a customer-centric approach.

Healthcare assistant at Moorland garden nursing home (2025-11 – Present)

• Delivered person-centred care to elderly residents at Moorland Garden Nursing Home, supporting daily living activities such as personal hygiene, dressing, feeding, and mobility assistance.
• Monitored residents' physical and emotional wellbeing, accurately recording vital signs and reporting any changes or concerns to senior care staff and nurses.
• Built positive and respectful relationships with residents, promoting dignity, independence, and a comfortable homely environment.
• Supported the nursing team with care plans, medication prompts (where appropriate), and infection control procedures in line with CQC standards.
• Assisted with social and recreational activities to enhance residents' mental wellbeing and quality of life.

Healthcare assistant at Crelake house (2025-04 – 2025-10)

• Provided personal care and support to elderly residents, including assistance with bathing, dressing, mobility, and mealtimes.
• Monitored residents' health and wellbeing, promptly reporting changes or concerns to senior staff or healthcare professionals.
• Maintained accurate care records and contribute to individual care plans in line with CQC standards.
• Foster a compassionate, respectful environment that supports residents' dignity, independence, and emotional wellbeing.
• Collaborate with a multidisciplinary team to ensure high-quality, person-centred care tailored to each resident's needs.

Event staff (Part time) at Strawberry fields shop (2025-03 – 2025-04)

• Supported ticketing, parking, and food service operations, ensuring smooth and efficient guest experiences.
• Provided friendly customer service and guided visitors across the event.
• Adapted to multiple roles as part of a collaborative team, contributing to the success of the South West's largest tulip festival.

Marketing executive / Graphic designer at Gaelan medical trade (2022-05 – 2025-02)

• Created unique and cohesive brand identities to reflect the company's vision, including logos, color schemes, typography, and brand guidelines.
• Designed visually compelling marketing materials such as brochures, flyers, business cards, and presentations to effectively communicate the brand's message.
• Crafted eye-catching advertisements for print, digital, and social media platforms to capture attention and drive engagement.
• Strategically managed and scheduled social media posts to maintain a consistent online presence and maximize audience reach.
• Designed impactful and professional signage for businesses, events, and outdoor advertising, ensuring clear messaging and brand consistency.

Customer service representative / cashier at Majid al futtaim Carrefour (2018-04 – 2022-04)

Customer Service Representative

• Managed customer accounts, resolved inquiries, and provided accurate information across various communication channels.
• Handled complaints by identifying issues, offering solutions, and ensuring timely resolution.
• Built strong customer relationships through effective communication and problem-solving.
• Maintained records, processed orders, refunds, and exchanges, and assisted with payment transactions.
• Met sales targets, call handling quotas, and ensured customer satisfaction.

Cashier at Majid al futtaim Carrefour (2018-04 – 2022-04)

• Welcoming customers, answering their questions, helping them locate items and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.

Pre-press Graphic Designer / Sales Coordinator at JDC GRAPHIC SYSTEM (PVT) Ltd (2013-01 – 2018-04)

• Meet with clients or the art director to determine the scope of a project.
• Use digital illustration, photo editing software, and layout software to create designs.
• Create visual elements such as logos, original images, and illustrations to help deliver a message.
• Design layouts, including selection of colors, images, and typefaces.
• Present design concepts to clients or art directors.
• Incorporate changes recommended by clients or art directors into final designs.
• Review designs for errors before printing or publishing them.

Volunteer Teaching assistant for Special Kids at MJF Charitable Foundation (2015-01 – 2017-01)

• Assist the lead teacher in creating an inclusive and supportive learning environment tailored to the needs of children with special needs.
• Provide one-on-one or small group support to help students with their academic tasks, communication, and social skills development.
• Help manage classroom behavior by reinforcing positive behavior strategies and assisting students in emotional regulation.
• Engage in interactive activities, including arts, crafts, sensory play, and educational games, to promote learning and engagement.
• Offer patience, kindness, and encouragement to help build students' confidence, independence, and overall well-being.

FAA level in emergency first AID at work (RQF) Course in First Aid – Southwest Training Solutions

Higher diploma in graphic & printing management – Ingrin Institute of printing and graphics (pvt) Ltd

Certificate course in digital pre-press and technical – Sri Lanka institute of printing

Certificate course in non-linear editing with digital 3D animation – National youth service council - Sri Lanka