Tegan Wallace

Organised, detail-oriented content and operations professional with experience creating and editing digital content, supporting social media marketing, coordinating events and schedules, and building effective relationships with audiences and stakeholders. Holds a First-Class BA in English and Film and a Distinction in International Film Production. Skilled in written communication, proofreading, audience-focused storytelling, Microsoft Office, Adobe Creative Suite, and using analytics to inform content and marketing activity.

Brings a proactive, adaptable approach to fast-paced work and a strong interest in technology-focused B2B media.

Primary Carer for Grandparent (2024-09 – Present)

• Managing, scheduling and accompanying to medical appointments and administering medication.
• Providing compassionate daily personal care and support to ensure comfort and wellbeing.
• Coordinating with healthcare professionals and family members regarding care needs.
• Managing household tasks such as shopping, cleaning, and washing as needed.

TEFL Teacher at Catalyst for Change (2024-04 – 2024-09)

• Delivered tailored English language instruction in Vietnam, focusing on developing students' speaking, listening, reading, and writing skills.
• Fostered an inclusive classroom atmosphere, promoting collaboration.
• Used multimedia tools to enhance engagement and understanding, highlighting adaptability with modern technologies.
• Adjusted classroom techniques align with ongoing evaluations.
• Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.

Trainee Cyber Security Practitioner at CAPSLOCK (2023-11 – 2024-03)

• Completed an intensive 4-month cybersecurity training and workplace readiness programme, actively solving real-world cybersecurity challenges in a simulated environment for a fictitious company, Plum.
• Collected, processed, and analysed information on adversaries to produce actionable threat intelligence using OSINT tools, informing cybersecurity mitigation strategies.
• Utilised various cybersecurity tools, protocols, and technologies to monitor, detect, and respond to security incidents, ensuring organisational data's confidentiality, integrity, and availability.
• Highlighted expertise in information security laws such as GDPR, Cyber Essentials, and ISO 27001 compliance.
• Aligning project deliverables with expectations and enhancing the overall security posture.
• Built strong partnerships with internal and external parties to advance adherence to security best practices.

Nursery Assistant at Stephen Perse Foundation (2023-01 – 2023-11)

• Facilitated early learning initiatives using age-appropriate educational activities for children aged 2-3.
• Coordinated intricate daily agendas effectively, ensuring consistent organisation.
• Closely monitored behaviour to address challenges quickly.
• Collaborated with parents to address unique child requirements.
• Followed strict safeguarding policies and procedures, maintaining the health and safety of children and staff.

Photo Editor (Temporary Contract) at Ede & Ravenscroft (2022-10 – 2023-01)

• Created exceptionally edited images within stringent deadlines.
• Conducted background adjustments using Adobe Photoshop.
• Enhanced visual impact through attention to aesthetics.
• Reviewed images and project progression to uphold overall quality and integrity.

Store Manager at Starbucks (2021-07 – 2022-09)

• Oversaw all aspects of store operations while leading teams to deliver outstanding customer service.
• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Managed customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Oversaw inventory management, reducing stock loss through effective control measures.

Junior Digital Marketing Assistant at Broadcast Production Services (2019-06 – 2021-07)

• Strengthened the company's digital footprint by implementing creative marketing tactics and producing engaging content.
• Improved brand visibility by curating strategic updates that increased audience engagement.
• Used analytics tools to refine marketing strategies based on performance metrics.
• Designed and executed targeted online advertising campaigns using platforms such as Twitter and Facebook to increase lead generation.

Programming & Compliance Intern / Brand Ambassador at Nickelodeon (2018-06 – 2019-06)

• Ensured programming compliance with Ofcom regulations by viewing, editing and re-versioning content using Adobe Premiere.
• Supported diverse roles across Programming, VOD, Scheduling, Operations, Acquisitions, Social Media, and Marketing teams.
• Collaborated with management and team members on end-to-end project needs, organising materials, applying metadata, facilitating communication and proofreading work.

Production/Edit Assistant at MTV/Comedy Central (2018-06 – 2019-06)

• Supported production teams in creating engaging content for television and social media platforms.
• Gained expertise in film production techniques and editing software through hands-on experience.
• Produced captivating visuals through collaboration with directors and editors.
• Contributed to various stages of pre-production and post-production processes, ensuring a smooth workflow.

Cinema Programme Assistant at Phoenix Cinema and Art Centre (2016-10 – 2018-06)

• Coordinated film scheduling and event planning for a prominent cinema venue.
• Curated film schedules to ensure seamless coordination.
• Reviewed film suitability and prepared press releases to promote screenings effectively.
• Contributed to strategic planning through analysis of audience engagement metrics.
• Supported the evaluation of programme effectiveness, collecting data and assisting in the analysis to drive continuous improvement.

PGDip in International Film Production – De Montfort University (2023)

BA in English and Film – De Montfort University (2021)