Accounts Receivable Specialist - Eque2
(2025-08 - 2026-04)
- Reduced aged debt by 76% through proactive follow-ups, query resolution, and close collaboration with the credit control team
- Managed high-volume customer communication channels, ensuring timely, professional responses and swift resolution of queries — a skill directly transferable to fast-paced passenger-facing environments
- Processed complex credit notes and billing adjustments, maintaining accuracy across customer accounts
- Administered monthly and annual renewals, ensuring all new orders were processed within 2 working days
- Handled daily account maintenance tasks including terminations and account detail changes
- Worked cross-functionally with internal teams and third-party suppliers, including Sage, to resolve billing and payment issues
- Utilised Microsoft Business Central to manage invoicing, reconciliations, and financial records
- Leveraged Microsoft Copilot to streamline processes and improve reporting efficiency
- Set up and managed customer payments via GoCardless, improving efficiency of collections
- Delivered professional services billing and ensured accurate revenue recognition
- Assisted with month-end activities, including reporting and account reconciliation
- Collaborated closely with the Finance Director to support process improvements and financial operations
- Consistently managed high workloads under pressure, prioritising tasks effectively to meet strict deadlines — mirroring the time-critical demands of airport and aviation operations
Billing Operations Advisor - Iris Software
(2020-03 - 2025-06)
- Assisted the KPO first-line support team by handling tickets and incoming phone calls, ensuring timely and effective resolution of customer queries
- Collaborated closely with the complaints team to address high-level customer billing and licensing complaints, ensuring swift and satisfactory resolutions. Cleared 10 escalation cases daily prioritising high level complaints
- Closed a daily 20 tickets of escalation, billing and licensing queries. Resulting in a 100% team year end closure of all aged tickets
- Created complex account reconciliations
- Conducted weekly debt call meetings with senior departmental stakeholders across Iris, actively participating in resolving debt queries and improving financial processes
- Engaged directly with customers across multiple channels to resolve inquiries and concerns with professionalism and empathy, consistently delivering a positive service experience even in high-pressure situations
- Contributed to the training and development of the wider 2nd line team in the UK, sharing expertise and best practices to enhance team capabilities and service delivery
- Experience with using Salesforce/NetSuite, KashFlow, Pivotal and Exchequer
- Completed an end-to end manual billing process for products I handled, improved the process to reduce processing time and set up payments via go cardless once the invoices were raised
Market Research Interviewer - Epinion
(2018-02 - 2019-01)
- Demonstrated adaptability by conducting surveys and interviews across phone, online, and in-person channels, quickly adjusting approach to suit varied environments and respondent needs
- Took ownership of accurate data collection and documentation, following strict survey protocols and ethical standards with a high degree of reliability and professionalism
- Self-motivated and proactive in maintaining data quality, recording responses with precision and flagging discrepancies without requiring direction
- Analysed data to identify trends and insights, translating findings into clear, actionable reports for stakeholders
- Communicated findings effectively to stakeholders, demonstrating strong interpersonal skills and a positive, professional manner at all times
- Built positive, trusting relationships with a wide variety of respondents, maximising response rates through a warm, approachable attitude and genuine care for the people involved
- Thrived in a fast-paced, varied role requiring daily flexibility, self-management, and a willingness to embrace changing priorities and different types of fieldwork
- Collaborated closely with research teams as a committed team player, actively contributing to achieving project objectives and supporting colleagues to deliver results
- Maintained strict adherence to confidentiality and data protection guidelines, demonstrating reliability, maturity, and professional integrity throughout
Finance Assistant - DHL
(2019-06 - 2019-10)
Gained exposure to global logistics and air freight operations at one of the world's leading international courier and aviation logistics companies, developing an appreciation for the precision, compliance, and coordination required in transport and aviation environments.
- Assisted with month-end closing activities, including reconciliations and journal entries
- Conducted account reconciliations and resolved discrepancies for accurate financial reporting
- Prepared financial reports and presentations using Excel and financial software
- Collaborated with teams to optimize financial processes and enhance efficiency
- Supported budgeting and forecasting activities
- Responded to inquiries related to financial transactions and policies
- Maintained organized and accurate financial records
Purchase Ledger Clerk - Bunzl
(2019-02 - 2019-05)
- Processed high volumes of supplier invoices accurately and efficiently
- Conduct regular reconciliations of supplier statements to ensure accuracy and completeness of accounts
- Resolved invoice discrepancies and communicated effectively with vendors to resolve issues promptly
- Assisted with month-end closing activities, including preparing accruals and supporting schedules for financial reporting
Accounting Assistant - Akhtar Accountancy
(2017-01 - 2019-02)
- Supported month-end close process by preparing journal entries and reconciling accounts, ensuring accuracy and compliance with accounting standards
- Processed accounts payable and accounts receivable transactions, including invoice processing, payments, and collections, maintaining detailed records for audit purposes
- Assisted in financial reporting by preparing financial statements, variance analysis reports, and management presentations using Excel and accounting software
Customer Services Advisor - Boots
(2018-10 - 2019-01)
Delivered face-to-face customer service in a high-footfall retail environment, handling product queries, issue resolution, and transactions with a warm, helpful manner — building the customer-facing confidence essential for aviation and airport roles
- Maintained sales floor presentation, restocked shelves, and set up seasonal displays
- Collaborated with permanent team members during peak periods, demonstrating the teamwork, composure, and service consistency required in a busy airport or passenger services environment
