Tejumola Odewunmi

Business Analyst with extensive experience supporting end-to-end delivery of system implementations, data migration programmes, and operational transformation initiatives. Skilled in conducting discovery and requirements elicitation, analysing complex processes, producing clear documentation, and translating business needs into actionable technical specifications. Adept at stakeholder engagement across all levels, facilitating workshops, mapping current and future-state processes, and supporting governance and change control.

Strong background in workflow testing, UAT coordination, data validation, and supporting business readiness activities to ensure smooth transitions into new systems or processes. Known for delivering structured analysis, improving operational efficiency, and strengthening decision-making through effective documentation, analytical insight, and systematic problem-solving.

Business Analyst – Process & Systems Improvement - Lloyds Bank

(2025-01)

• Analysed end-to-end mandate management workflows (signatory updates, access setup, mandate changes) to identify bottlenecks, repetitive tasks, and opportunities to reduce operational error rates.
• Reviewed and validated customer and mandate documentation to ensure completeness, accuracy, and compliance identifying recurring data-quality issues and recommending process improvements to reduce rework.
• Conducted root-cause analysis on complex or high-risk mandate cases and provided insight to operational teams on process gaps, decision points, and improvement opportunities.
• Collaborated with internal teams (operations, risk, customer services) to clarify requirements for process enhancements and improve interaction between teams handling customer mandate journeys.
• Produced clear process documentation, including mapping current-state procedures, recording variations across teams, and drafting revised workflow steps to support consistency and operational readiness.
• Performed data validation checks and scenario review exercises to ensure mandate changes, digital access setup, and customer updates were processed accurately across internal systems.
• Supported testing of updated workflow guidelines, digital forms, and internal system steps by validating scenarios and identifying defects or inconsistencies impacting customer outcomes.
• Provided structured feedback and insights to improve procedure guides, operational controls, and user-facing process instructions.
• Created and updated user support documentation and delivered informal knowledge-transfer sessions to colleagues, ensuring consistent understanding and adoption of updated processes.

Business Analyst – Compliance, Remediation & Operational Change - Santander UK

(2022-05 - 2024-12)

• Led discovery work to understand inefficiencies and inconsistencies across customer information workflows and remediation processes, analysing how data flowed through multiple internal systems.
• Mapped current-state customer due diligence and remediation processes, identifying gaps, duplicated effort, and key operational risks requiring process redesign.
• Gathered requirements from compliance, risk, and operational teams to define improvements needed in customer information handling, documentation checks, and end-to-end remediation workflows.
• Developed refined process documentation, functional requirements, and updated procedural steps to support more accurate and efficient customer information remediation.
• Analysed customer documentation and system records to identify data gaps, quality issues, and root causes behind repeated escalations—feeding insights into continuous improvement initiatives.
• Coordinated with technology and process improvement teams to ensure system behaviours, validation rules, and workflow enhancements aligned with business rules and regulatory standards.
• Supported operational teams by validating complex customer updates across multiple systems, ensuring changes were accurately reflected and aligned with revised process definitions.
• Contributed to UAT cycles for updated workflows, system enhancements, and remediation tools by preparing test scenarios, validating outcomes, identifying defects, and supporting fix verification.
• Produced reporting insights to track progress across remediation tasks, highlight recurring data issues, and support decision-making for future process and system improvements.
• Partnered with compliance, risk, and legal stakeholders to resolve process exceptions, clarify requirements, and ensure alignment with regulatory expectations and industry best practice.

Business Analyst – System Implementation - EProcess International

(2019-12 - 2022-04)

• Led end-to-end business analysis activities for the implementation of a new treasury application, working closely with front-office, back-office, and operations teams to understand existing workflows and system pain points.
• Engaged stakeholders from multiple operational areas to capture business needs, clarify pain points, and define success criteria for the new system.
• Conducted detailed requirements elicitation through workshops, interviews, and document reviews, defining clear functional and non-functional requirements for the new Calypso system.
• Developed Business Requirements Documents (BRDs), Functional Specifications, workflow diagrams, and data mapping documentation to guide development and configuration teams.
• Performed extensive data cleansing and validation activities to ensure accuracy, completeness, and integrity of data prior to system configuration and migration.
• Acted as the primary liaison between business stakeholders and technical developers, ensuring accurate translation of business needs into system rules, configurations, and workflow logic.
• Designed and executed workflow, functional, and integration test scripts to confirm that the Calypso solution aligned with operational processes, risk controls, and user expectations.
• Coordinated User Acceptance Testing (UAT), including test planning, scenario creation, defect logging, traceability, and sign-off management to ensure readiness for go-live.
• Provided change management support by preparing user guides, documenting revised processes, and supporting internal teams during transition and adoption of the new system.
• Participated in post-implementation review sessions, lessons-learned reviews, and continuous system enhancement activities to optimise system performance and user experience.

Business Analyst – Data Migration & Process Transition Programme - Ecobank Nigeria

(2016-09 - 2019-11)

• Supported a major organisational integration programme involving migration from the legacy Finacle platform to the new Flexcube core system, conducting discovery to understand current-state processes, workflows, and operational pain points.
• Facilitated workshops and interviews with subject matter experts to capture functional requirements, migration needs, system dependencies, and user expectations for the new platform.
• Mapped As-Is processes across operations, customer servicing, and system interaction layers, and contributed to designing To-Be processes aligned with Flexcube system capabilities.
• Conducted detailed data mapping between legacy and target systems, identifying gaps, transformation rules, and validation requirements necessary for accurate and complete data migration.
• Performed data quality checks, reconciliations, and readiness analysis to ensure datasets met predefined migration standards, escalating defects and inconsistencies to technical teams.
• Collaborated closely with system developers, migration teams, and business users to refine requirements, clarify exceptions, and resolve issues identified during transformation and trial migrations.
• Designed and executed test scenarios covering system behaviour, migrated data accuracy, functional process flow, and regression checks to ensure alignment with business rules and operational expectations.
• Coordinated and supported User Acceptance Testing (UAT), including script creation, execution support, issue logging, and facilitating sign-off activities.
• Produced user guides, training materials, and operational transition documentation to support onboarding of staff and successful adoption of new system processes.
• Provided post–go-live support by analysing issues, validating migrated data, resolving transition queries, and contributing to early stabilisation efforts to ensure smooth business continuity.

Front Transfer Officer – Data Migration & Process Transition Programme - Ecobank Nigeria

(2008-05 - 2016-08)

• Processed end-to-end local and international fund transfers, ensuring accuracy of transaction details, compliance with regulatory requirements, and adherence to established turnaround times.
• Managed booking and liquidation of investment instruments, ensuring correct application of rates, schedules, customer instructions, and system postings.
• Operated multiple remittance platforms including Western Union, MoneyGram, and Rapid Transfer, verifying documentation, resolving exceptions, and ensuring compliance.