Temi Sotunde

Senior Business Analyst and Product Owner with over 14 years of experience delivering business analysis, business change and digital transformation across financial services, energy, education and digital sectors. Proven experience working within the financial services sector, partnering with senior stakeholders and Scrum teams to capture, prioritise and deliver business requirements that improve customer experience, operational efficiency and regulatory compliance. Skilled in analysing customer journeys across digital platforms, portals and web applications, using data and trend analysis to identify opportunities for change and presenting recommendations through Microsoft Excel, Power BI and PowerPoint.

Product Owner/ Analyst - Interactive Investor

(2024-09)

• Led business analysis within the financial services sector delivering Salesforce-based Fin Crime solutions supporting AML, Fraud and KYC processes.
• Captured, analyzed and prioritized business requirements using Scrum Agile methodologies.
• Analyzed customer journeys and operational workflows to improve digital customer experience.
• Used KPI reporting, Microsoft Excel, Power BI and trend analysis to identify business improvement opportunities.
• Presented business recommendations and delivery updates to senior management using PowerPoint.
• Collaborated with Product Managers, Developers and Scrum teams to priorities the product backlog based on business value.
• Designed and implemented a Consumer Duty testing framework using Product Analyst methodologies to monitor customer outcomes, product performance, and FCA compliance.
• Created a product measurement framework enabling teams to track feature success through KPIs, customer outcomes, adoption metrics, and data-driven performance insights.

Senior Business Analyst / Product Owner - Shell Plc

(2022-08 - 2024-09)

• Led efforts among the team to define the detailed requirements for each backlog item and worked with subject matter experts to flesh out the details the developers needed to build. Wrote the user stories and acceptance criteria to lead to the UAT.
• Managed engagement with stakeholders outside the team to ensure broad buy-in and awareness of release content. Performed Gap analysis, documented the as-is and to-be Processes, and prepared the as-is and to-be process maps.
• Creating detailed user stories based on business requirements in collaboration with stakeholders across the business. Ensuring that technical designs, unit testing, deployments, and implementation requirements were met and adequately documented mitigation.
• Managed a cross-functional team in various locations, closely collaborating with business ess, development, data architects, solution architects, trading, and supply teams as needed.
• Reporting regularly to crucial stakeholders on concerns that may arise. Facilitated effective communication and alignment among cross-functional teams, ensuring that key stakeholders were consistently informed and engaged
• Led comprehensive training sessions and created user-friendly documentation, resulting in a 95% adoption rate of the new LCF Supply Business Intelligence Application among end-users within the first three months of implementation.

Business Analyst/ Product Owner - PokerStars

(2020-08 - 2022-08)

• Designed, managed, and owned the product backlog. Deploying the products from vision to creation and delivery. Writing requirements for feature developments for implementing web applications, back-end API, and API services. Worked with Product Managers to understand and translate product vision into user stories and acceptance criteria.
• Led efforts among the team to define the detailed requirements for each backlog item and worked with subject matter experts on the scrum team to flesh out the details developers needed to build. Maximised the development team's work and assisted with user acceptance testing.
• Responsible for planning a demo for the key stakeholders and attending all Scrum ceremonies. Facilitating user story point discussions to analyze the effort required for project specifications.
• Responsible for analysing, identifying, and documenting the current state processes (As-Is) and creating the desired future state process (To-Be), backed up by Data and Market research. Designed user requirements and implementation of BA deliverables, i.e., Use Cases, Process Flow and Wireframing to ensure that enhanced features are implemented for the users.
• Conducted a comprehensive SWOT analysis of the existing marketing application to identify the strengths, weaknesses, opportunities and threats associated with the application. This exercise revealed shortcomings, including poor interface design, limited scalability, and non-compliance with marketing communications issues.
• Introduced a new feature that validates customers' marketing preferences, which reduced the instances of misdirect or incorrect marketing communications by 60%.

Business Analyst/Proxy Product Owner - The Big-Word

(2019-01 - 2020-08)

• Captured business and user requirements through listening, questioning, and workshop techniques. I also consulted with senior stakeholders to identify, define, and document business needs, objectives, current operational procedures, problems, input, and requirements.
• Documented user stories & facilitated story point discussions to analyse the level of effort on project specifications. Facilitated the daily stand-ups and sprint review meetings.
• Tracked and fully documented changes for functional and business specifications; wrote detailed, universally understood procedures for permanent records and training purposes.
• Stepped into the role of product owner for eight months and successfully delivered features that led to a reduction in manual operational processes, which led to a 10% increase in customer satisfaction scores

Contract Business Analyst - Various clients

(2012 - 2019)

Worked as a contract Business Analyst for multiple organizations across various industries.

• Replacement of the existing CRM application & Implementation of the New HR System.
• Replatforming of the existing E-Commerce Platform to Magento.
• Various enhancements to the company's existing website and Content Management System
• Upgrading of the existing content management system from Sitecore 6.0 to Sitecore 8.0.
• Expense management system migration & Implementation of the new ITSM software

BA (Hons) - Accounting & Finance - University of Plymouth