Temidayo Olayemi

Customer service representative with expertise in relationship development and sales, delivering exceptional support to diverse clientele. Proven track record of improving performance metrics and exceeding customer expectations through effective communication and problem-solving skills.

Warehouse operative - Ulster Waivers - Little Hulton, Salford

(2023-10)

• Coordinated with management, contributed valuable input during team meetings.
• Assisted in logistics planning for seamless transportation of goods.
• Packed orders for timely dispatch to customers and retail outlets.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.

Front desk receptionist - Mayfair Hotels Ile fe - ILE IFE, Osun-state

(2013-03 - 2023-09)

• Managed front desk administration by completing daily paperwork and requests calmly.
• Aiming to solve the customer's problem on the spot without transferring them to multiple people
• Managed a high volume of daily customer interactions via phone, email, and face-to-face, maintaining a 100% accuracy rate in logging inquiries.
• Supported HR interviews by arranging interview schedules and preparing rooms.
• Resolved administrative and customer service issues through knowledgeable, friendly assistance.
• Maintained company contact lists with regular updates for fast information access.
• Produced professional letters, memos, and emails for internal and external communication.
• Diffused sensitive customer complaints with calm diplomacy, successfully protecting company reputation and retaining account loyalty.

National Diploma, Higher National Diploma - Mass Communication - The Polytechnic (2010-04 - 2012-06)