Tenzin Choeky

Economics Finance student with hands-on experience in busy retail and hospitality settings. I’m someone who genuinely enjoys being around people and creating a nice atmosphere, even in really busy moments. I don’t mind the rush, if anything, I like it. There’s something about a fast-paced shift that keeps me motivated, and I like knowing I can stay calm, organised, and still make customers feel comfortable and looked after.

I’ve worked in different roles where I’ve had to juggle a lot at once, whether that’s serving customers, handling payments, or helping things run smoothly behind the scenes. I’ve learned to be quick on my feet and step in wherever I’m needed, but I also try to bring a bit of warmth into everything I do.

Sales Associate at Hollister (2025-11 – 2026-02)

Sales Associate in high-traffic retail store handling transactions, customer support, and store operations

• Processed 200+ card and cash transactions per shift using POS systems, maintaining 100% until accuracy and compliance with cash-handling procedures
• Delivered consistent customer support in a high-traffic retail store, assisting large volumes of shoppers during peak hours while maintaining a positive in-store experience
• Managed fitting room areas, including organising garments, monitoring availability, and assisting customers efficiently
• Supported stockroom operations by unpacking deliveries, tagging items, and transferring products onto the shop floor in a timely manner

Match Day Catering at Sodexo Live (2024-10 – 2025-04)

Match Day Catering on 0 Hour Contract serving 1000+ attendees per shift in a fast-paced stadium environment

• Delivered efficient, high-volume customer service during match days serving 1000+ attendees per shift in a fast-paced stadium environment
• Handled frequent customer orders while maintaining speed Operated POS systems to process card and cash payments, ensuring transactions were completed smoothly and in line with procedures
• Proactively sold food and beverage items to increase average transaction value and reduce queue times
• Monitored stock levels, replenished inventory and ensured FIFO stock rotation in accordance with food hygiene and safety standards
• Resolved customer queries and complaints professionally, maintaining a positive customer experience under pressure

Sales Assistant at Cotton On (2025-06 – 2025-08)

Sales Assistant providing customer service, styling advice, and retail operations support

• Provided personalised customer service and styling advice, contributing to daily sales targets and store KPIs
• Drove additional revenue through upselling and cross-selling accessories and promotional items
• Processed transactions, returns, and exchanges accurately using POS systems in the store while maintaining queue efficiency
• Conducted stock replenishment, inventory checks, and visual merchandising to maintain organised and attractive displays
• Handled customer complaints and queries professionally, achieving quick resolution and high customer satisfaction

Cashier/Receptionist at Eiffel Tower Salon (2024-06 – 2025-08)

Front-of-house operations, cash management, and client service in a salon setting

• Managed front-of-house operations, greeting 40+ clients daily and ensuring smooth appointment scheduling
• Processed daily payments (cash and card), reconciled tills, and maintained accurate financial records
• Increased retail product sales by recommending aftercare products to clients at checkout
• Coordinated staff schedules and supported inventory tracking to ensure uninterrupted service flow
• Maintained a welcoming and organised reception area to enhance overall client experience

Marketing Internship at Puma (2023-07 – 2023-07)

Strategic marketing campaign project with focus on customer demographics and market positioning

• Collaborated on a strategic marketing campaign project, analysing customer demographics and market positioning
• Presented campaign recommendations to industry professionals, strengthening communication and teamwork skills
• Gained practical exposure to branding, sales strategy, and consumer engagement

BSc (Hons) in Economics & Finance – University of Sussex (2024 – 2028)

International Baccalaureate Diploma – Indus International School (2021 – 2023)