Teodor Catalin Bitica

AI-native systems builder and full-stack product developer with a non-traditional background across software support, operations, logistics and independent SaaS delivery. I build secure, documented, end-to-end AI-assisted workflows using Python, FastAPI, Next.js, TypeScript, evaluation pipelines and LLM orchestration. Recent work includes a live production football analytics SaaS platform and a secure legal-AI triage prototype for repetitive contract review, focused on provenance, human-in-the-loop decision-making, adversarial input handling and reproducible evaluation.

I am looking for an AI Pioneer / AI Builder role where I can turn ambiguous business problems into working prototypes quickly, safely and measurably.

Warehouse Shipping Coordinator / Stock Controller Assistant / Recruiter - Self-employed

(2022-09)

• Supply chain management: Overseeing the flow of materials and products from suppliers to customers
• Stock control, documentation, and compliance (import/export)
• Managed orders and CRM via Microsoft Dynamics
• Liaised with customers and suppliers
• Assisted management in logistics coordination

Junior Software Support Analyst - Gamma Telecom LTD

(2021-12 - 2022-08)

• Problem solving, taking ownership of task, and troubleshooting technical issues using T-SQL
• Using tools and software such as: Zenoss, Dynatrace, Centreon, Putty, Atlassian, Jira, Confluence, ITMS, Nagios, Remote Desktop Connection, Microsoft Dynamic CRM
• Database maintenance and troubleshooting
• Customer Support: Technical troubleshooting, user support, customer service
• SLA Management: Ensuring compliance, Incident tracking, Escalation procedures
• Remote Support Tools: Remote Desktop Protocol (RDP), VNC, TeamViewer
• Working with T-SQL database and Microsoft Server Management Studio

1st Line Support - BDP LTD

(2021-04 - 2021-11)

Graduate temporary position

• Customer services
• Troubleshooting and maintenance (password reset, unblock accounts, windows administration & support, active directory, new user setup, install and update software and OS)
• Setup new desktop facilities for work from home

PC Repair - A&I Computers

(2018-06 - 2021-03)

• Repair PCs and laptops, installed software, and conducted OS installations
• Perform general maintenance and technical support for end-users
• Provide excellent customer service and technical troubleshooting

Bachelor's - Software Engineering - London Metropolitan University (2015 - 2018)

Certification - MTA: Software Development Fundamentals - Microsoft (2018 - 2018)