Terence Greenway

Customer-focused retail and hospitality team member with experience supporting busy shops and food outlets. Confident serving customers, operating tills, preparing stock and products, and maintaining strong store standards from opening through close. Reliable, adaptable, and calm under pressure, with a practical approach to meeting daily targets and keeping operations running smoothly.

Volunteer - Klasp Charity - Enfield Town

(2024-06)

Volunteer in shop (4 days per week)

• Serve customers at the till and support day-to-day shop operations
• Steam and prepare clothing for the shop floor
• Coordinate customer home deliveries and in-store pick-ups
• Sort donated clothing ready for sale

Team Member - Wasabi - Piccadilly Circus & Shaftesbury Avenue

(2018-09 - 2021-04)

Full-time & part-time team member

• Supported opening and closing routines to keep the store ready for trade
• Prepared food and maintained high standards of cleanliness and presentation
• Completed daily deliveries and kept fridges stocked with food and drinks
• Recorded temperatures and maintained temperature books
• Promoted new products outside the store to attract customers
• Collected products from another Wasabi store when needed to support stock flow
• Delivered consistent customer service in a fast-paced environment

Work Placement - M&S - Muswell Hill

(2018-08 - 2018-08)

Three-week work placement

• Replenished shelves and kept food displays tidy and customer-ready
• Assisted with online food orders
• Supported customers by carrying shopping to the car park

Sales Assistant - The Mind Shop - Enfield

(2016-04 - 2018-08)

• Processed and sorted donated stock as part of the donation scheme
• Priced items accurately and prepared tags/labels
• Trained in taking payments
• Assisted with visual merchandising and maintaining shop-floor standards

Team Member - Best Motors - N15, London

(2009-06 - 2010-02)

• Supported MOT bay activities and used workshop equipment
• Repaired vehicles and used computer diagnostics to identify faults
• Checked stock levels and ordered parts

Volunteer - Mind - Enfield

(2006-04 - 2007-11)

• Provided emotional support and encouragement to service users

Team Member - Stephens Engineering - London

(2003 - 2005)

• Learned to use MOT bay equipment and supported vehicle repairs

Edexcel Level 5 BTEC HND - Vehicle Operations Management & Customer Service - Southgate College (2006-09 - 2010-07)

Edexcel Level 2 - Adult Literacy - Southgate College (2006-09 - 2010-07)

Edexcel Level 2 - Adult Numeracy - Southgate College (2006-09 - 2010-07)

Edexcel Level 1 - Communication Skills - Southgate College (2006-09 - 2010-07)

Level 2 - Customer Service & Professional Development - Remploy (2017-08 - 2017-08)

Level 2 - Retail Knowledge - Remploy (2017-10 - 2017-10)

NCFE Level 2 - Understanding Excellence in Customer Service for Hospitality - Stepahead Online (2026-01 - 2026-01)

NCFE Level 1 - Personal and Social Development - Stepahead Online (2026-01 - 2026-01)