Teresa Hill

Friendly, reliable Care Navigator with over 30 years of customer-facing experience across healthcare, education and retail. Confident using SystmOne and Anima to manage appointments and triage, and trusted to handle confidential patient information with care. Calm on a busy phone line, organised under pressure and used to supervising staff and running a department.

Care Navigator at Cornerstone Practice (2025-08 – Present)

• Booking and managing patient appointments using SystmOne
• Processing online triage requests through Anima
• Answering the telephone and resolving patient queries
• Accessing and handling confidential patient details and tasks
• General reception duties

Sales Assistant at W Boyes & Co (2018-09 – 2025-08)

• Serving customers and running a department
• Receiving and putting out deliveries

Kitchen & Bathroom Advisor at Wickes (2018-04 – 2018-09)

• Selling sundry items to customers
• Assisting customers with queries

Teaching Assistant / Exam Invigilator at Neale Wade Academy (2010-07 – 2018-04)

• Supporting pupils with additional help on set tasks
• Invigilating exams

Midday Supervisor / Cleaner at Westwood Junior School (2002-02 – 2010-07)

• Supervising children at lunchtime and ensuring good behaviour in the playground

Customer Service Advisor at Tesco (2004-10 – 2008-02)

• Working on checkouts, customer services and the garage
• Serving customers and dealing with problems and enquiries
• Filling shelves when required

Shop Assistant at Bakers Oven (2001 – 2002)

• Serving customers and dealing with problems and enquiries
• Filling shelves and making up orders
• Cleaning at the end of the day

Waitress / Supervisor at Little Chef (1999-01 – 2001-12)

• Serving customers and making up orders
• Organising staff and briefing them on their duties for each shift
• Cleaning at the end of the day

Shop Assistant at Threshers (1993-04 – 1995-12)

• Serving customers, filling shelves and cashing up
• Dealing with customer enquiries

GCSEs in English, History, Biology and Computer Studies – Neale Wade Community College (1982-09 – 1987-07)