Customer Service Operations Coordinator at Tecniplast UK (2025-06 – Present)
- Assist the Customer Services and Technical Services teams with general administrative tasks to ensure smooth day-to-day operations.
- Oversee the Technical Services vehicle fleet including scheduling repairs and MOTs.
- Manage the pool van calendar (Outlook).
- Collate and maintain records from monthly van checks completed by engineers.
- Maintain accurate records and oversee the distribution of engineers' tools, ensuring traceability and availability.
- Manage the calibration schedule for all test and service equipment, minimizing downtime.
- Coordinate the ordering, distribution, and tracking of uniforms and PPE.
- Support stock and tooling areas in coordination with the Operations team.
- Assemble and dispatch installation kits based on specifications from Project Managers or Lead Engineers.
- Manage the return and restocking process for installation tools and equipment.
Police Constable at Northamptonshire Police (2024-10 – 2025-06)
- Delivered frontline policing services including incident response, community engagement, and public safety.
- Gathered evidence, took statements, and maintained accurate and detailed records in line with legal requirements.
- Maintained accurate records and completed detailed reports under strict deadlines, demonstrating high levels of accuracy and accountability.
- Worked collaboratively with other emergency services and local agencies to resolve complex or high-pressure situations.
- Applied strong interpersonal and conflict resolution skills to de-escalate challenging or volatile situations.
- Managed time-critical tasks, multitasking effectively in high-stress environments.
- Conducted risk assessments, performed welfare checks, and responded to vulnerable individuals with empathy and discretion.
- Successfully completed intensive training including legislation, powers of arrest, use of force, and procedural fairness.
- Operated securely with confidential information, adhering strictly to data protection and safeguarding protocols.
Purchase Ledger Clerk at Emplas (2022-04 – 2024-10)
- Processed and posted a high volume of purchase invoices (approx. 1,000 per week), with most transactions automated and matched against purchase orders.
- Investigated and resolved quantity and pricing discrepancies (approx. five per day) by liaising with both internal departments and external suppliers.
- Requested credit notes and followed up on outstanding ledger queries—some dating back over a year—ensuring supplier ledgers aligned with internal records.
- Reconciled supplier statements (approx. 10 monthly), primarily for large suppliers issuing high volumes of invoices.
- Conducted month-end ledger reconciliations to ensure accurate financial reporting.
- Processed and paid employee expense claims in accordance with company policy.
- Regularly reviewed and maintained the GRNI (Goods Received Not Invoiced) report to ensure accuracy and completeness.
- Provided payroll cover when required (approx. five times per year), ensuring timely and accurate employee payments.
- Performed general administrative and reception duties, including answering calls, managing incoming post, and supporting finance colleagues as needed.
- Collaborated closely with another purchase ledger clerk to manage workload and maintain consistency.
- Supported the wider finance team with ad hoc tasks and during peak periods.
- Assisted in a system migration project from Opera to Sage 200, contributing to data accuracy and process continuity.
- Created and submitted monthly payment applications for over 100 contracts in the commercial department (windows and doors sector), working manually in Excel.
- Coordinated closely with commercial teams, quantity surveyors, and fitters to meet monthly deadlines and ensure all data was accurate.
- Continuously improved and updated Excel-based payment application spreadsheets to enhance usability and efficiency.
Site Service Administrator at i2Analytical LTD (2021-06 – 2022-03)
- Book meetings and schedule events
- Order office stationery and supplies
- Maintain internal databases
- Maintain a filing system for data on customers and external partners
- Distribute incoming and outgoing mail
- Prepare regular reports
- Organize, store and print company documents as needed
- Answer and redirect phone calls
- Handle queries from managers and employees
Accounts Administrator at Virani Food Products (2021-03 – 2021-06)
- Receipt and posting of purchase invoices (multi-currency)
- Matching of invoices against purchase orders
- Resolving quantity and price queries and requesting credits
- Making payments; BACS, foreign currency, cheque
- Reconciling supplier statements
- Dealing with supplier queries
- Processing and paying expense claims
- Prepare and post nominal payments
- Maintain and post prepayments and accruals
- Reconciliation of prepayments and accruals
- Prepare and post weekly and monthly payroll journals
- Review and maintenance of GRNI
- Preparation of GIT accrual
- Assist with audit queries.
- Prepare and post Depreciation Charges
- Complete Overhead spend analysis with Management Accountant
- Assist in the preparation and submission of P11ds
- Reception duties including first response for incoming calls
- Opening and sorting the post
- Assist other members of Finance with their duties as required
- Support Directors, Finance Manager and General Manager with incidental administrative support as required.
Service parts controller - Warehouse Admin at Bourbon Automotive Plastics (2020-10 – 2021-06)
- Preparing shipping documents.
- Coordinate supply chain procedures to maximize quality of delivery.
- Maintaining and updating records of orders, suppliers and customers.
- Providing information to customers about the status of their orders.
- Maintaining stock accuracy by cycle counts.
- Liaise with Customer Services to ensure requirements are met.
- Highlight shortage issues to Customer Service Lead
- Working to deadlines
- Plan production ahead to avoid shortages for the service parts
Inspection Operative at MCC Daventry England Ltd. (2017-10 – 2020-09)
- Thread web through machine following correct route, set blades for slitting web to finishing spec.
- Setting of machine tensions for specific materials using controls
- Using strobe light, visual checks & print fault flags remove waste & poor-quality print
- Carry out inspection, slitting, and rewind of reels to final finishing spec as per job cards correctly identifying core size required
- Monitor quality and consistency of product, identifying and removing all non-conforming products, set-up and in-process waste, placing into provided bins.
- Inspecting products specifically for various Clients
- To implement the Health and Safety Policy, always ensuring and maintaining a safe working environment
- Working from paperwork and logging information
- Working to deadlines
- Carry out such other duties as may reasonably be requested by the Management or the Shift Manager
Warehouse Operative at AAH Pharmaceuticals Ltd. (2016-04 – 2017-10)
- Use the available equipment to complete security checks
- Ensure that available equipment is in full working order and report any faults if required
- Monitor and prevent damage to goods and to inform a Shift Manager where damage is identified
- Monitor and prevent damage to any machinery and to inform a Shift Manager where damage is identified
- Implement the Health and Safety Policy, always ensuring and maintaining a safe working environment
- Implement the Security Policy ensuring and maintaining a secure passage of goods for the customer
- Carry out such other duties as may reasonably be requested by the Management or the Shift Manager
