Customer Care Champion - Otis Elevators
(2026-01)
- Dealing with day-to-day telephone queries from customers
- Answering emergency calls from the public
- Inputting data for engineers on the CRM system
- Logging jobs on the system from both telephone calls and emails
Account Co-Ordinator - Bellrock FM
(2022-08 - 2025-10)
- Payment Files for my clients
- Escalation points for all Planned and Reactive orders
- Contacting clients and suppliers via phone and email
- Conducting meetings with clients and suppliers
- Ensuring all emergency work is carried out within the SLA set
- Chasing and updating quotes for work to be completed
Process Performance Co-Ordinator - Bellrock FM
(2018-11 - 2022-08)
- Escalation points for all Planned team queries and issues
- Support client mobilizations and demobilizations
- Assist Planned Manager with queries
- Advising Account Managers of weekly targets
- Work with clients, contractors, and sites regarding any issues
- Working on SFG20 schedules for new clients
Compliance Administrator - Bellrock FM
(2017-10 - 2018-11)
- Chase contractors for dates to ensure all sites are compliant
- Deal with email and phone enquiries
- Ensure compliance statistics are above target
- Work with all clients, contractors and sites regarding any issues
Sales Advisor - Antalis
(2015-03 - 2017-09)
- Processing email orders
- Answering telephone calls and dealing with customer queries
- Contacting relevant warehouses and departments regarding delivery issues
- Inputting all relevant information into Vecta
- Contacting suppliers regarding due dates
- Dealing with overdue payments
Administrator - Carrington Carr
(2012-08 - 2014-11)
- Phoning clients, consultants, solicitors and lenders
- Filing documentation
- Dealing with confidential paperwork
- Logging information on to databases
- Faxing and copying information
- Sending post to clients
Sales Assistant - The Fair Trade Shop
(2012-01 - 2012-07)
- Serving customers
- Handling money
- Stock taking and taking deliveries
- Tidying the shop floors
- Helping customers with enquiries
- Ordering stock in for customers
- Reorganizing the stock and displays
Sales Assistant - Stride, Coalville
(2008 - 2009)
- Dealing with customer enquiries
- Serving customers
- Dealing with money
- Sorting paperwork for stock
- Answering phones
- Keeping the shop as clean and tidy as possible
- Being left in charge of shop whilst manager was away
Chambermaid - Premier Travel Inn, Leicester - Leicester
(2007 - 2008)
- Helping customers with general enquiries
- Tidying hotel rooms
- Dealing with the public face to face
- Helping on reception when needed
- Distributing customer keys
Office Worker - Vanguard Car Rental, Leicester - Leicester
(2006 - 2007)
- Handling P45's and P46's
- Filing paperwork
- Sorting wage slips
- Collecting post
- Faxing information
- Copying information
- Used Microsoft Word mainly but also Excel, Spreadsheets and Outlook
