Terri Tonks

Experienced Hospitality Supervisor and Assistant General Manager with 8 years' experience in high-volume, customer-focused environments. Proven track record of leading teams, maintaining exceptional service standards, and supporting operational and commercial performance. Confident stepping into management responsibility, with strengths in staff leadership, cost control, health & safety compliance, and service delivery.

Motivated to progress further into senior management and continue developing high-performing teams.

Supervisor → Assistant General Manager at Harrods Champagne Bar (2022-05 – Present)

Promoted through responsibility to support the General Manager in the daily operation of a high-turnover bar and restaurant within the Harrods Beauty store. Thrive in a demanding environment with space constraints and peak trading pressures.

• Support full operational management of bar and restaurant
• Lead and supervise daily shifts, ensuring service standards are consistently met
• Manage staff rotas, staffing levels, and shift coverage
• Control costs, monitor usage, and reduce wastage
• Act as key person responsible for Health & Safety and food hygiene compliance
• Create and update menus, including development of new recipes adopted across Harrods outlets
• Handle shift close-downs, cash management, and financial controls
• Analyse sales and turnover data, communicate performance to Head Office, and cascade targets to site teams

Grill Chef (Level 2) at Miller & Carter (2021-09 – 2022-05)

Senior member of the kitchen team in a high-volume steak restaurant, leading the grill section.

• Prepare kitchen for service and ensure smooth back-of-house operations
• Lead the grill department, the core section of the kitchen
• Coordinate with front-of-house and management to ensure accurate service delivery
• Plan shifts and allocate tasks to kitchen staff
• Maintain stock control, food safety standards, and cleaning regimes

Restaurant Supervisor at Zizzi Restaurants (2021-06 – 2021-09)

Supervised front-of-house operations and managed the main bar in a busy restaurant environment.

• Lead front-of-house shifts and manage seating and service flow
• Coordinate closely with back-of-house teams
• Deliver bar service and manage customer orders
• Resolve customer issues professionally and effectively
• Manage cash handling, opening, and closing procedures

Barista Maestro (Supervisor) at Costa Coffee (2020-02 – 2021-06)

Supported the Store Manager in daily operations of a large, high-footfall branch.

• Lead shifts and supervise team members
• Deliver consistent customer service and product quality
• Cash handling, stock management, and ordering
• Open and close the branch
• Completed management development training programme

Barista Maestro (Supervisor) at Starbucks Coffee (2019-04 – 2020-02)

• Lead shifts and supervise team performance
• Customer service and beverage preparation
• Cash handling and stock control
• Opening and closing responsibilities

Front of House Team Member at Ed's Easy Diner (2018-04 – 2019-04)

• Customer service and order taking
• Drink and dessert preparation
• Food running and kitchen communication
• Cleaning, restocking, and end-of-shift close-downs

Professional Cookery Level 3 in Cookery – Thurrock Technical College (2013 – 2014)

GCSEs (or equivalent) – Ormiston Park Academy (2008 – 2013)