Terry Dzikunu
Security
Talent
London, Greater London20 GBP/hourMember since January 1, 2025
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About
Terry is a highly adaptable and results-oriented professional with extensive experience across hospitality, security, customer service, and operations management. Over the years, he has built a strong reputation for leadership, operational efficiency, and a client-focused approach. His diverse career highlights his ability to excel in dynamic and challenging environments while maintaining high standards of service and safety.
Professional Expertise
Hospitality Leadership
Terry has held senior roles in reputable hospitality establishments, including prestigious 5-star hotels like the Intercontinental O2 London. He has managed critical night operations, addressed guest needs, and ensured smooth hotel functioning during late hours. Key achievements include:- Handling late check-ins, early check-outs, and resolving guest inquiries and complaints professionally.
- Supervising night staff, coordinating shift activities, and maintaining high service standards.
- Conducting audits, managing financial transactions, and ensuring compliance with health and safety regulations.
- Overseeing housekeeping coordination, operational oversight, and effective communication with day shift teams.
Security and CCTV Operations
Terry has over five years of experience in the security industry, having worked as a Security Operative and CCTV Operative at Brick House Club. He has been instrumental in ensuring safety and order in busy venues through:- Monitoring CCTV footage to detect and prevent theft, vandalism, and other incidents.
- Managing crowd control, enforcing dress codes, and addressing conflicts effectively.
- Patrolling premises, cooperating with law enforcement, and handling emergency situations.
Operations and Business Management
As Operations Manager at Iwash Valet Ltd., Terry showcased his entrepreneurial skills by successfully developing and managing a service-oriented company. He took charge of various aspects of the business, including:- Crafting marketing strategies to attract and retain clients.
- Managing finances, stock control, and staff schedules to ensure seamless operations.
- Implementing safety procedures and maintaining quality standards.
Customer Service Expertise
Terry’s career also includes significant experience in customer service roles, such as his tenure at Transport for London and Carphone Warehouse. His ability to understand customer needs and deliver tailored solutions has been pivotal in these roles. Key skills include:- Resolving customer issues efficiently and exceeding satisfaction goals.
- Planning journeys and providing updates on travel disruptions.
- Handling inbound customer queries and converting them into sales opportunities.
- Maintaining compliance with data protection and regulatory standards.
Early Career in Construction
Terry began his career in construction, where he developed a strong work ethic and hands-on skills as a Labourer and Scaffold Labourer. His responsibilities included:- Preparing construction sites and ensuring safety protocols were followed.
- Operating heavy equipment, such as jackhammers and cement mixers.
- Assisting skilled tradespeople and maintaining a clean work environment.
Key Skills and Certifications
- Leadership and staff supervision.
- Security operations, including CCTV monitoring and conflict resolution.
- Hospitality management, with expertise in front desk operations and guest services.
- Business development, marketing, and client retention strategies.
- Financial management and audit processes.
- Certifications: CSCS Card, SIA Door Supervisor, and SIA CCTV Security.
Personal Attributes
Terry is a dedicated professional with exceptional multitasking abilities and a strong commitment to excellence. His ability to remain calm under pressure and his focus on delivering high-quality service have earned him recognition across industries. He brings a combination of leadership, adaptability, and customer-focused expertise to every role he undertakes, making him a valuable asset to any organization.Experience
Terry is a highly adaptable and results-oriented professional with extensive experience across hospitality, security, customer service, and operations management. Over the years, he has built a strong reputation for leadership, operational efficiency, and a client-focused approach. His diverse career highlights his ability to excel in dynamic and challenging environments while maintaining high standards of service and safety.
Professional Expertise
Hospitality Leadership
Terry has held senior roles in reputable hospitality establishments, including prestigious 5-star hotels like the Intercontinental O2 London. He has managed critical night operations, addressed guest needs, and ensured smooth hotel functioning during late hours. Key achievements include:- Handling late check-ins, early check-outs, and resolving guest inquiries and complaints professionally.
- Supervising night staff, coordinating shift activities, and maintaining high service standards.
- Conducting audits, managing financial transactions, and ensuring compliance with health and safety regulations.
- Overseeing housekeeping coordination, operational oversight, and effective communication with day shift teams.
Security and CCTV Operations
Terry has over five years of experience in the security industry, having worked as a Security Operative and CCTV Operative at Brick House Club. He has been instrumental in ensuring safety and order in busy venues through:- Monitoring CCTV footage to detect and prevent theft, vandalism, and other incidents.
- Managing crowd control, enforcing dress codes, and addressing conflicts effectively.
- Patrolling premises, cooperating with law enforcement, and handling emergency situations.
Operations and Business Management
As Operations Manager at Iwash Valet Ltd., Terry showcased his entrepreneurial skills by successfully developing and managing a service-oriented company. He took charge of various aspects of the business, including:- Crafting marketing strategies to attract and retain clients.
- Managing finances, stock control, and staff schedules to ensure seamless operations.
- Implementing safety procedures and maintaining quality standards.
Customer Service Expertise
Terry’s career also includes significant experience in customer service roles, such as his tenure at Transport for London and Carphone Warehouse. His ability to understand customer needs and deliver tailored solutions has been pivotal in these roles. Key skills include:- Resolving customer issues efficiently and exceeding satisfaction goals.
- Planning journeys and providing updates on travel disruptions.
- Handling inbound customer queries and converting them into sales opportunities.
- Maintaining compliance with data protection and regulatory standards.
Early Career in Construction
Terry began his career in construction, where he developed a strong work ethic and hands-on skills as a Labourer and Scaffold Labourer. His responsibilities included:- Preparing construction sites and ensuring safety protocols were followed.
- Operating heavy equipment, such as jackhammers and cement mixers.
- Assisting skilled tradespeople and maintaining a clean work environment.
Key Skills and Certifications
- Leadership and staff supervision.
- Security operations, including CCTV monitoring and conflict resolution.
- Hospitality management, with expertise in front desk operations and guest services.
- Business development, marketing, and client retention strategies.
- Financial management and audit processes.
- Certifications: CSCS Card, SIA Door Supervisor, and SIA CCTV Security.
