Terry Sam Daniel

I have extensive administrative experience within a fast-paced international healthcare environment, supporting senior management, clinical teams, and operational departments. My roles have required exceptional organisational skills, attention to detail, compliance management, stakeholder coordination, and the ability to manage multiple priorities while ensuring efficient day-to-day operations. I bring a wealth of transferable healthcare administration experience and a proven ability to adapt quickly to new systems, policies and ways of working.

I am confident using Microsoft Office applications, Oracle ERP, SAP Healthcare ERP, QuickBooks and electronic record systems, and I am eager to develop my knowledge further as the role demands.

RESOURCE PLANNER - South East Coast Ambulance Service NHS Trust

(2026-07)

Successful in interview, yet to start in this role. Internal recruitment freezes hence on reserve list now

Clinical Auditor - Burjeel Hospital

(2015-01 - 2019-12)

• Successfully ensured compliance by Operation Theatre as per mandates provided by the management and senior management team
• Held full responsibility for creating and implementing key audits for improving process deficiencies and financial loss as observed and reported
• Played a key role in identifying an appropriate annual clinical audit programme for operationally complex clinical and surgical issues via analysing P&T of the patient care pathway
• Identified challenging problem areas or areas of improvement regarding clinical documentation and daily routines of surgical departments
• Championed continuous compliance to the documentation policies and procedures by all relevant surgical departments and operation theatre management
• Provided accurate reports on the quantitative and qualitative clinical audits conducted whilst competently evaluating and analysing other reports to identify needs and develop action plans
• Monitored and improved clinical practice guidelines as planned out by the medical director's office in conjunction with HAAD and JCIA directives, on continuous, and/ or simultaneous time periods
• Assisted the Medical Administrator from the office of the medical director for special assignments of monitoring and compliance of assigned factors / criteria/s, during the annual period preceding JCIA accreditations
• Delivered vital information and statistics to the Chairman / Head of Surgery on required aspects of clinical issues management from management related requirements
• Liaised with the Doctors of department of general surgery for finding out issues faced in the clinic during consultation hours on a bi-weekly basis
• Coordinated with the marketing team for appropriate stock of marketing brochures based on the stock-flow inside the clinic for Doctor's booklets and booklets of disease conditions specific for each Doctor
• Oversaw administrative issues to ensure the smooth running of clinic activities
• Responsible for knowledge transfer to new Doctors on the systems, applications, and protocol of the clinics whilst handling Doctor's (Level – 1) leave sanctions in the absence of the head of department
• Successfully created and introduced multi benefits audit plan for resolving issues in consenting care' pathway for actively involving the three parties to consent; the patient, the witness and the Doctor 100 % in the process, thereby leading to a positive shift in compliance to 99 -99% with minimal variations of maximum 2%
• Created the audit plan for improving treatment care pathways for various conditions

Medical Transcriptionist - Burjeel Hospital

(2013-01 - 2015-12)

• Decide which information should be included or excluded in reports for better E&M valuation and revenue generation at a peak level
• To assess the quality of the patient files by being in constant communication with the concerned coding team
• To assist in the patient consultation flow of the assigned clinic
• Prepare medical reports such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultations, and/or discharge summaries
• Organized and attended General Surgeon's meetings along with the H.O.D - followed by preparation of minutes of the same meeting/presentations for internal reporting
• From time to time, ensuring the engineering works is finished on time in the clinics so as to ensure smooth patient flow throughout the clinic
• Prepare MIS research figures for the HOD for use and presentation in the conferences, seminars, lectures, CMEs, and other management meetings inside and outside the facility venue

Clinical Documentation-Team Leader - M*Modal

(2012-01 - 2013-12)

• Monitoring workload of a team size of 96 members (in-house & home-based)
• Ensuring adequate staffing in each of the 6 shifts based on the workflow and heat map projections
• Analyzing and improving productivity and the team's profitability
• Preparing and supervising continuity of workflow
• Overseeing the planning, administration, and business strategies to achieve projected quality and targets
• Ensuring service measures are met in accordance with specified Turnaround Time (TAT)
• Undertaking weekly or as required team calls and meetings
• Managing focus factors of quality in assigned client accounts
• Assessing and managing satisfaction of clients during their annual visits to the facility
• Managing and monitoring performance of teams, maintaining shift statistics to ensure efficiency in process operations and meeting individual and group targets
• Reviewing statistical data on productivity levels and performance, making recommendations and taking actions as required
• Reporting account summaries to the manager

Level 2 Bookkeeping - Bookkeeping - Pitman Training (2022-01 - 2023-12)

MBA - University of Wales- TASMAC (2006-01 - 2008-12)

Bachelor of Commerce - Computer Science - Banglore University (2002-01 - 2005-12)