Internal Affairs Manager - Faculty of Forensic & Legal Medicine (FFLM)
(2015-09)
- Responsible for organising the FFLM Annual Conference and Academic events through liaising with third-party agencies (e.g., venues, exhibitors, AV suppliers) to coordinate arrangements and scheduling
- Producing event material, including programmes, delegate packs, and presentation resources
- Liaising with facilitators and guest speakers to confirm participation and provide support
- Drafting and managing all event communications, ensuring consistent messaging across newsletters, social media, and sponsor channels
- Processing delegate bookings and payments
- Managing event budgets and income targets, consistently meeting financial objectives
- Compiling post-event reports and feedback to inform future planning and enhance attendee experience
- Providing live technical and delegate support during training days and conferences ensuring sessions ran smoothly
- Managing sponsorship packages and stakeholder engagement, ensuring benefits were delivered and relationships maintained
- Supervising event staff and volunteers to ensure smooth delivery
- Managing the FFLM's online learning platforms, including the eLearning system on Blackboard and webinar delivery; responsibilities include content upload, user support, and coordination with speakers and facilitators to ensure high-quality educational experiences
- Creating content for the FFLM website via WordPress and fortnightly newsletter via MailChimp
- Managing and maintaining the FFLM's social media platforms (Hootsuite) to support member engagement and promote organisational activities
- Coordinating and providing full administrative support for FFLM Board and Committee meetings, in liaison with the respective chairs. This includes producing and circulating agendas and meeting paperwork, minute taking and liaising with Board/Committee members
- Coordinating the production, publication, and promotion of FFLM guidance and policy publications
- Performing routine updates, upgrades, and overall maintenance of the FFLM website and CRM (Salesforce)
- Maintaining and updating the organisational risk register, identifying, documenting, and monitoring risks related to events, operations, and compliance
Examinations & Assessment Officer - Regents University, London - London
(2015-08 - 2015-09)
- Entered candidate assessment data accurately into SITS database
- Resolved queries relating to missing candidate data
- Assisted with the secure archiving of examination scripts and coursework
- Managed the movement of candidate coursework to different examiners and markers
Examinations Officer - AXELOS - London
(2015-01 - 2015-07)
- Managed the confidential preparation of examination papers
- Coordinated quality assurance and reviews of examination materials with external teams of examiners
- Ensured that examination materials were distributed to Examination Institutes in accordance with AXELOS security policies
- Processed fees for examiners, ensuring that invoices were logged, checked, and paid promptly
- Managed the swift resolution of examination related queries internally and externally, including monitoring a dedicated examinations mailbox
Quality Assurance Executive - Chartered Institute of Personnel and Development (CIPD) - Wimbledon
(2011-03 - 2015-01)
Ensured that established protocols relating to the enrolment and assessment of CIPD examinations were completed accurately and to schedule through:
- Providing guidance to study centres regarding their obligations for the organisation of examination venues and invigilation
- Supervising candidate enrolment
- Supervising the dispatch of examination papers to centres and examiner
- Managing candidate applications for reasonable adjustments and special consideration
- Reacting to examination incidents and issues to make informed risk-based decisions to protect the integrity and security of CIPD examinations
- Took responsibility for the training of new coordinators and temporary members of staff and managed their daily workload
- Produced and co-ordinated the despatch of enrolment and feedback forms, print quantities and packing lists for examinations, whilst ensuring compliance with security procedures
- Consolidated and reported on statistics relating to examination performance using advanced spreadsheet functions to support regulatory reporting requirements
- Ensured CIPD qualification certificates met the design requirements of regulatory bodies and consulted with third party secure printers to organise their printing and dispatch
- Managed the receipt, checking and data entry of candidate examination results
- Managed the external community of examiners to ensure that they met defined service level agreements in relation to the production of examination papers and script marking
Senior Administrative Assistant - F1000 - London
(2009-07 - 2011-02)
- Worked on the ETOC project; this involved generating over six hundred etocs (i.e., summary of an online scientific journal's issue) monthly and mailing these out to members
- General administrative duties such as internet-based research, data entry, database development and maintenance and proof reading
- Developed detailed knowledge and understanding of a range of applications including Microsoft Office
Sales Assistant - CC - Bluewater
(2007-08 - 2009-07)
- Provided customers with a one-to-one personal shopping experience
- Trained new staff and supervised junior staff in managers' absence
- Dealt with customer complaints and returns so developed patience, diplomacy, and the ability to remain calm in difficult situations
- Supported management in the day to day running of the shop which included opening and closing the shop unsupervised, cashing up at the end of the day and balancing the tills
