Thabiso Mafu

Customer-focused professional with experience in retail customer service, remote support, data annotation, freelance translation, and e-commerce. Strong written communication, attention to detail, empathy, and problem-solving skills with a proven ability to deliver high-quality customer experiences in fast-paced environments. Experienced handling sensitive information professionally and collaborating effectively in remote settings.

Customer Service Associate - Shoprite

(2022-01 - 2023-12)

• Delivered professional, friendly customer service in a high-volume retail environment.
• Resolved customer concerns efficiently while maintaining empathy and professionalism.
• Assisted customers with product enquiries, payments and issue resolution.
• Worked collaboratively with colleagues to maintain excellent service standards.

Data Annotator - Remote

• Reviewed and labelled datasets with high accuracy.
• Maintained strict quality standards and confidentiality.
• Worked independently to meet project deadlines.

Freelance Translator

• Translated written content accurately while preserving context and tone.
• Managed multiple projects with excellent time management and communication.

E-commerce Entrepreneur

• Managed online store operations, customer enquiries and order fulfilment.
• Handled customer communications and resolved issues promptly.
• Maintained product listings and coordinated suppliers.

High School Qualification