Team Manager, Property Management - Dexters
(2025-09)
- Leading and managing a team of up to 8 Property Managers, providing day-to-day operational leadership, coaching, mentoring and performance management.
- Conducting regular one-to-one meetings, probation reviews, 6/12 monthly reviews and performance discussions to ensure individual and team objectives are achieved.
- Monitoring and reporting on departmental KPIs including compliance completion, rent arrears recovery, tenancy administration, customer service metrics and case resolution times.
- Handling complex escalations, formal complaints and high-risk tenancy matters, delivering effective resolutions using timelines whilst maintaining client relationships.
Senior Team Leader, Asset Management - Kinleigh Folkard & Hayward
(2023-01 - 2025-09)
- Managed and developed a team of up to 12 staff across multiple functions, providing leadership, coaching, performance management and operational oversight.
- Set, monitored and reported on team and departmental KPIs relating to portfolio performance, expenditure control, compliance, customer service delivery and asset growth.
- Conducted regular one-to-one meetings, performance reviews and development planning to support employee progression and maximise team effectiveness. Effectively managing leave and absences to maintain structure and cover.
- Oversaw recruitment activities including interviewing, selection, onboarding and training of new employees in partnership with the Talent Acquisition team.
- Produced weekly, monthly, quarterly and annual performance reports for institutional and private clients, analysing trends and identifying opportunities for improvement.
Senior Super Prime Property Manager - Knight Frank
(2022-05 - 2023-01)
- Managed a portfolio of Super Prime London and Home Counties properties for high-net-worth and ultra-high-net-worth clients, including the company's most valuable property asset.
- Oversaw compliance, maintenance and refurbishment projects exceeding £100,000, ensuring works were delivered on time and within budget.
- Built strong relationships with clients, private offices and family offices, providing strategic advice on property performance and asset enhancement.
Senior Property Manager - Hamptons International
(2019-03 - 2022-05)
- Managed and mentored a team of up to 4 Property Managers, providing training and support.
- Maintained compliance across HMO, Gas Safety and EICR requirements.
- Managed escalated complaints, deposit disputes and contractor performance
Property & Project Manager - Regent Property Services
(2015-06 - 2019-03)
- Managed client relationships across residential property and refurbishment projects.
- Oversaw development and refurbishment works, coordinating contractors and monitoring project delivery.
- Generated new business through networking and relationship management with prospective clients.
- Liaised with solicitors, brokers and surveyors to ensure smooth progression of property transactions.
