Thahmina Khatun

Committed and hardworking individual with extensive customer service experience, and highly skilled administrative skills. University life, whilst working part time have taught to be a highly organized and diligent person with excellent written, oral and interpersonal communication skills. A key team player bringing value to the team, its goals and wider organization.

A confident individual with the ability to mould and adapt to business needs with a hands-on approach either within a team environment or using own initiative. An individual who enjoys challenges and always looking to broaden the horizon.

[Civil Servant]​

• Providing thorough advice to community on CCJ, Penalty charges, Divorce, Government Gateway website, mediation

• Dealing with defendants and claimants with due diligent, providing advice, and next steps with their issues

• Ability to deal with variety off people who are under constraint due to their issue, emphasizing with them and helping them calmly. Managing emotions professionally

• Strong communication skills with ability to communicate through phone and email throughout the day

• Using various systems, processes, and filtering between each system depending on query, and efficiently closing each case

• Ability to use Microsoft, Outlook to send communications

• Working closely with other teams within crown court to provide thorough advice and escalations.

• Adhering to tight deadlines and hitting office targets was required and day to day part of the job role.

• 90 percent rate of case reviews was required, and continuously obtained, being a high performer

EDUCATION The University of Northampton – 2018 -2021 – University of Northampton BA (Hons) Business Studies (Grades TBC)

Northampton College. 2015 – 2017 – Booth Lane – Studied Business Studies