Warehouse Associate at GXO Logistics (2025-04 – 2026-02)
- Contributed to £30,000 in peak period savings through accurate returns assessment and loss prevention decisions, earning a "Star of the Week" performance award.
- Strengthened loss prevention and process compliance by applying risk based judgement to escalate possible fraudulent or uncertain returns for independent review.
- Directed the sorting, allocation and processing of returned goods, ensuring accurate routing to designated operational zones in line with distribution procedures to maintain efficient warehouse throughput.
- Processed high-value technical and electrical products worth £2,000+, rigorously verifying serial numbers against packaging and checking components to ensure product integrity and traceability.
- Operated within a 100+ colleague peak-period warehouse environment, undertaking specialised returns assessment duties alongside regular high-volume KPI-driven operational target of 35 items per hour.
- Trained 5+ colleagues in standard warehouse processing procedures and supported knowledge transfer on the specialised raised-case process, promoting consistent application of operational standards.
Project Support & Operations Coordinator at Bristol African Caribbean Expo (2021-08 – 2024-09)
- Coordinated the successful delivery of 8+ community projects and events, including community health fairs, genomics research focus groups, workshops, and documentary production and public health campaigns.
- Collaborated with senior leaders to prepare grant proposals, budgets and supporting evidence that secured funding of up to £15,000 - £25,000 for community and healthcare initiatives.
- Facilitated the production of "The Primrose Files", coordinating filming schedules across locations including Guy's Hospital and patient homes, securing permissions, liaising with participants and coordinating the filming team to maintain delivery timelines.
- Managed project expenditure against allocated budgets, tracking costs, maintaining financial records, processing receipts and reimbursements, and controlling miscellaneous expenses to keep activities within budget.
- Established and managed public-facing digital platforms, including YouTube and the organisation's website, working with a web developer to publish project content and improve online visibility, audience awareness and traffic
- Organised multi-day workshop programmes requiring up to three months of planning, coordinating schedules, resources and communications between project partners.
Events & Operations Manager at Aston Women in Business Society (2023-08 – 2024-08)
- Led end-to-end project lifecycles for 19 events, coordinating venues, permissions, suppliers, AV, catering, room layouts, guest/speaker requirements and on-the-day logistics, with attendance ranging from 25+ to 100+ participants.
- Executed strict budget management and cost-control strategies, optimizing procurement and strategic sourcing to reduce operational expenditure while maintain strict quality and compliance standards.
- Mitigated supply chain risks by rapidly relocating a 7-vendor Small Business Expo under tight deadlines to a higher-footfall venue, successfully renegotiating supplier arrangements and overcoming operational constraints.
- Negotiated B2B partnership and commercial contracts, securing £3,400+ in sponsorship funding from Enterprise and Lloyds Bank through strategic value-exchange agreements.
- Increased paid membership by 125%, from approximately 67 to 150 members, through targeted campus recruitment, promotional campaigns, member pricing incentives and a structured communications strategy.
- Built and maintained a 300-contact stakeholder database, developing a data workflow from Google Forms through Excel and CSV import into Mailchimp to support targeted communications and ongoing membership engagement.
- Resolved real-time supply chain disruptions by executing rapid contingency plans, including restructuring schedules around supplier delays and reallocating existing resources to maintain presentation standards and minimise disruption.
Digital Content Assistant at Aston University (2023-05 – 2023-09)
Transformational Project Department
- Supported the delivery of a new three-floor Professional Services workspace on Corporation Street, conducting site visits with the Project Manager to identify construction and layout issues, select ergonomic furniture and track outstanding actions.
- Maintained corporate standards across 60+ intranet pages for 10+ university departments, managing digital content transfer or updates and resolving operational issues.
- Coordinated directly with departmental stakeholders to gather, verify and update operational information, managing requests, resolving content issues and following up on outstanding requirements to meet deadlines.
- Advised departments on proposed content and structural changes, balancing department-specific operational requirements with university-wide governance and standardisation.
- Managed departmental libraries of documents and resources, ensuring essential information and operational materials were appropriately organised and accessible to users.
Transport Administrator at Moulton College (2023-04 – 2023-05)
Student Services
- Administered transport operations serving 250 students across 7 routes, managing high-volume enquiries, transport records and service exceptions during a peak-period temporary assignment.
- Rapidly adapted to the role and issued/updated 150–200 termly transport passes within two weeks, verifying student payments against Finance records before updating eligibility and issuing passes.
- Maintained transport and vehicle records in Excel, manually transferring drivers' paper vehicle-log information into structured digital records to support accurate operational record-keeping.
- Identified unpaid or outstanding transport fees by cross-checking Finance records with transport-system data, updating student records and resolving payment-related queries with students and parents.
- Managed transport exceptions, including missed-bus incidents, checking route status and arranging alternative taxi transport through the organisation's account where appropriate.
- Handled a high volume of telephone enquiries, routing calls across departments and resolving transport-related issues while maintaining accurate incident records.
HR Support Officer at Clipper Logistics (2022-05 – 2022-09)
- Resolved a 6-month documentation backlog by digitising, indexing and organising confidential HR records for a workforce of 500+ employees, ensuring the secure processing of disciplinary, Return-to-Work forms and sickness records to ultimately improve the accessibility and accuracy of personnel files.
- Implemented and managed an inventory-monitoring process for office consumables, tracking stock levels and initiating Purchase Order (PO) requests through Finance to support timely replenishment and reduce the risk of operational shortages.
- Trained a successor on document-control procedures and the inventory-monitoring process to support continuity after the end of the temporary assignment.
- Executed HR audit activities during the GXO acquisition of Clipper Logistics, retrieving and preparing personnel files and documentation required for organisational review and compliance.
