Thasmiya Sasikumar

Enthusiastic and customer-driven sales assistant with hands-on experience at the Post Office and Queensway local store. Skilled in delivering excellent customer service, promoting products and services, and handling transactions with accuracy and professionalism. Currently studying ESOL to strengthen communication skills and build confidence, while preparing to progress into a future career in IT.

Known for being reliable, approachable, and quick to learn in fast-paced retail environments, with a strong commitment to helping customers and supporting team sales goals.

Sales - Queensway Local Store - Orpington, Kent

(2024-03)

• Delivered friendly, efficient service to 60+ customers per shift, resolving the majority of enquiries on first contact and maintaining a positive shopping experience.
• Handled daily cash and card transactions totalling £2,000–£4,000, ensuring accurate till balancing and smooth checkout operations.
• Maintained clean, well-organised product displays and restocked 300+ product lines, helping reduce out-of-stock items and keep shelves presentable.
• Promoted in-store offers, contributing to a 10–20% increase in sales of highlighted products during peak periods.

Customer Service Assistant - Post Office - Greenwich, City of London

(2023-02 - 2024-02)

• Provided professional, friendly support to customers, assisting with postage services, bill payments, banking transactions, and enquiries.
• Processed high-value cash transactions and maintained accurate till balances, following strict Post Office security and compliance procedures.
• Advised customers on postage options, including signed-for, tracked, and international services, ensuring correct documentation and efficient service.
• Handled queue management and peak-time workloads, serving 40–80 customers per shift while maintaining excellent service standards.

GCSEs - Puthukudiyiruppu Central College (2015-01 - 2020-03) Mullaitivu

A-Levels - ESOL - London South East College (2023-09) Greenwich