Thilini Madhara

Motivated and detail-oriented professional seeking to build a successful career in finance and accounting. Experienced in accounting, financial record management, data analysis, administration, and customer service across private, public sector, and corporate environments. Proficient in Microsoft Office applications, including Excel, Word, and Project, with strong organisational, analytical, and attention-to-detail skills.

Eager to further develop accounting expertise through practical experience while contributing effectively to a dynamic and results-driven finance team.

Customer Service Assistant - One Stop (Part of Tesco) - Henley on Thames, UK

(2024-10 - 2026-05)

• Supported management with day-to-day operational tasks and team coordination.
• Maintained accurate operational and financial records, ensuring compliance with company procedures.
• Assisted in preparing and maintaining documentation, including contract and store records, with a high level of accuracy.
• Assisted with stock control by monitoring inventory levels, recording stock movements, and supporting replenishment activities.
• Liaised with customers to resolve enquiries professionally while maintaining high standards of customer service.

Admin / Coordinator - Dunes Petroleum LLC - Sultanate of Oman

(2022-09 - 2023-08)

• Used Customer Relationship Management (CRM) software to manage and update customer information while accurately tracking interactions.
• Collaborated with external vendors, agencies, and suppliers to support marketing-related services and maintain professional relationships.
• Supported and maintained the company website and online platforms to improve digital presence and communication.
• Assisted with processing purchase orders, supplier documentation, and invoice-related records, ensuring information was accurate and up to date.
• Demonstrated strong communication, organisation, and administrative skills in a professional environment.
• Maintained a high level of professionalism, confidentiality, and attention to detail when handling business records and customer information.

Development officer - Local Government Revenue Department - Sri Lanka

(2020-09 - 2022-08)

• Collected taxes on behalf of the government, ensuring accuracy and compliance with established policies and procedures.
• Monitored, recorded, and maintained expense records, ensuring accurate financial documentation and reporting.
• Assisted in the preparation, monitoring, and administration of annual budgets and expenditure.
• Gathered, verified, and analysed financial and customer-related data to support decision-making and reporting.
• Maintained accurate operational records, including monitoring inventory levels and preparing routine reports.

Marketing Executive - Tharindu JBJ Creations (Pvt) ltd - Piliyandala, Sri Lanka

(2016-04 - 2019-06)

• Collaborating with suppliers, manufacturers, and stores to ensure proper execution of plans
• Maintaining store and inventory of products
• Analysing sales figures
• Giving shipping instructions and following shipments
• Maintaining and updating merchandising files

Master of Science - Digital Marketing - York St. John University, London Campus

Bachelor of Business Administration - Business Administration - Faculty of Management - University of Peradeniya

Certificate - Accounting and Business I and II - The institute of Chartered Accountant in Sri Lanka

Certificate Course - Human Resource Management - The institute of personnel Management in Sri Lanka

G.C.G.C.E.

Advanced

Level - Commerce Stream