Thomas Higginson

Friendly, hard-working and reliable First Class graduate with previous experience in a high-volume food-service environment at McDonald's, alongside customer-facing, administrative and event roles. Used to working accurately under pressure, managing competing tasks and communicating with people from varied backgrounds. Demonstrated a strong work ethic by achieving an 81.5% final-year average while balancing employment and university responsibilities.

Seeking to bring strong customer service, teamwork and a willingness to learn to Black Sheep Coffee.

Crew Member at McDonald's (2020-10 – 2021-02)

• Worked in a busy, high-volume food-service environment, maintaining speed and accuracy during demanding periods while delivering friendly customer service.
• Worked closely with other crew members, followed food-safety standards and helped maintain a clean, organised workspace during service.

Administrator / Data Entry at DCT Recruitment (2024-02 – 2026-07)

• Handled candidate records, documentation, routine queries and competing deadlines in a fast-moving environment, using structured checks to maintain accuracy.
• Communicated with candidates and colleagues to resolve missing information and keep placements progressing, demonstrating reliability and attention to detail.

Global Opportunities Peer Advisor at Keele University (2025-09 – Present)

• Provided approachable support to students considering study abroad, explaining unfamiliar processes clearly and adapting communication to different people.
• Worked with students and staff from varied cultural backgrounds while balancing the role with the final year of a demanding degree.

Conference Student Assistant at International Japanese Language Education Conferences (2025-08 – 2025-08)

• Supported two international conferences with attendee communication, presentation timekeeping, room coordination and practical IT setup, responding calmly when issues arose.

BSc (Hons) in Computer Science – Keele University (2022-09 – 2026-06)