Thomas Mark Baker

An individual who quickly adapts to what is required for my employer and enjoys exceeding their expectations. Remains calm during challenging situations whilst focusing on the task in hand. Enjoys simplifying tasks; working with a transparency to enable the business to move forward efficiently and believes that you get out of life what you put in; my school motto that has always underpinned this philosophy. Excellent interpersonal skills, easy to get on with, reliable and professional.

Head of HR Recruitment - Infinite Talent

(2022-03)

Head-hunted due to the success at Michael Page to create the HR desk for Infinite Talent from a blank canvas.

• From a cold desk/ new market NFI sales achieved of £210,000. £190,000 of which is permanent.
• Due to the success and growth built the team to a headcount of 3 to ensure optimal sales conversion.
• 17 new clients signed to Infinite Talent of which they had previously never worked with creating revenue in various other recruitment sectors such as operational and tech.
• Became the sole exclusive HR agency partner for 5 of the 17 clients including Eddie Stobbart and Geodis (all of which Infinite Talent had tried to work with previously with no success).

HR Recruitment Consultant - Michael Page

(2021-08 - 2022-02)

Responsible for HR recruitment across the blue-collar market in a 360 role.

• Within my first 3 months of recruitment achieved revenue of £27,000.
• Promoted to a Senior Recruitment Consultant and given a clear vertical within the HR market
• Overall billings across the 6 months of £76,000.

Strategic Corporate Account Manager - HSBC UK

(2018-01 - 2021-08)

Reporting to the head of sales, identifying and seizing opportunities at a corporate and network level, facilitating further sales, and enhancing relationships in order to maximise income for HSBC. In addition, I was responsible for all corporate relationships on the account portfolio. Engaged senior stakeholders from across the business and MDs/FDs/CEOs to ensure full transparency and clear communication.

Responsible for managing 27 business development managers, three regional managers and two contact centres, demonstrating strong internal stakeholder capability.

• Sole corporate account manager for HSBC UK covering the whole of the UK (including Northern Ireland), achieved corporate sales from a standing start of zero to £13.2 billion annual turnover.
• Increased HSBCs market share from 2.1% to 9.2% within a 12 month period utilising funds, strategy and business development techniques.
• Regularly asked to present to industry peers at Corporate Mortgage Industry Events on a national scale at the HSBC headquarters at 8CS, Canary Wharf.

Business Development Manager - Lloyds Banking Group

(2015-05 - 2018-01)

Responsible for helping to win and then project manage the full on-boarding of banking for ‘New To Bank’ clients with a turnover of between 25million to 1 billion. Ensured all product/facility related queries were scoped in a suitable fashion to meet client needs whilst identifying opportunities to broaden relationships and strengthen account portfolio.

• Rated the highest nationally for a direct client review of the on-boarding process. Achieved a personal average rating from clients of 9.75/10. Reflective of the quality of service I deliver for clients whilst building an effective internal network.
• Securing the business (from other banks) for house-hold Corporate businesses including; Poundland, Altecnic, Telford Council, Magna Confectionary, Grace Foods and the Midcounties Co-operative.
• Within a 12 month period increased Lloyd’s Banking Group mid-market revenue by £830,000 net.
• Personally developed an induction pack for new to role Client Managers and skills matrix that are now used nationally for HSBC. Idea to demonstrate ‘what good looks like’.

Senior Mortgage Advisor - Lloyds Banking Group

(2013-10 - 2015-05)

Role required a detailed knowledge of mortgage products policies and procedures whilst recognising opportunities for sales and business development.

• Rated "Strong Performer" in 2013 across all scorecard elements.
• Received the highest "gold" bonus for sales and customer satisfaction across the entire UK work-force.

BSc (Hons) - Psychology - University of Worcester

Diploma in Higher Education - Human Psychology - De Montfort University, Leicester

A-Levels - Classical Civilisation, Psychology, Biology