Professional
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I am a dependable, and detail-oriented professional with extensive experience in Customer Service, particularly within the Hospitality sector. I am actively seeking employment in roles that involve customer interaction, leveraging my excellent communication skills and work experience in this field. Capable of working efficiently both independently and as part of a team, I am always eager to enhance my skills and am fully committed to undertaking any necessary training to excel in a job role.
I am a dependable, and detail-oriented professional with extensive experience in Customer Service, particularly within the Hospitality sector. I am actively seeking employment in roles that involve customer interaction, leveraging my excellent communication skills and work experience in this field. Capable of working efficiently both independently and as part of a team, I am always eager to enhance my skills and am fully committed to undertaking any necessary training to excel in a job role.
Employment History & Work Experience
Step Up Security Services Limited
December 2022 – January 2023
Role - Night Security Guard (Temp contract)
Responsibilities: Monitored and authorized entrance and departure of employees, visitors, and other persons to maintain security of premises. Patrolled assigned areas regularly, checking for suspicious activities or safety hazards. Detected and prevented unauthorized access to restricted areas. Responded to alarms and investigated disturbances. Completed detailed reports documenting security incidents and actions taken. Collaborated with local law enforcement agencies when necessary.
Carlisle Support Services – Liverpool
July 2022 – October 2022
Role – Byelaw Enforcement Officer – Mersey Rail
Demonstrated professionalism in managing crowds to ensure smooth flow and safety within railway premises, Upholding Railway Bylaws: Committed to enforcing and upholding the bylaws of the railway, ensuring compliance among passengers and staff. Dealing with Anti-Social Behavior: Effectively addressed and managed instances of anti-social behavior to maintain a secure and pleasant environment. Concern for Welfare, displaying a genuine concern for the welfare of passengers and staff, aiding and support when needed when - through the control room. Trained and prepared to administer first aid effectively in emergency situations.
Penalty Fares: Implemented penalty fare policies.
Showcase Cinema De Lux Liverpool
April 2019 – July 2022
Role - Usher and Box Office
Managing ticket stubs or online E-ticket passes and directed customers to the correct screens, ensuring a smooth entry process. Maintained cleanliness and presentation of cinema screens and foyer to enhance the overall viewing experience. Addressed customer enquiries and resolved complaints promptly to ensure customer satisfaction.
Handled cash transactions for pick and mix concessions, ensuring accurate accounting for end of day accounts for management. Managed end-of-day tasks, including rubbish collection and compaction, maintaining a clean and organized foyer environment. Demonstrated exceptional performance in box office operations, effectively handling high volume ticket sales and phone enquiries.
Received commendation from management for outstanding service and reliability. Progressed to take on increased responsibilities in the box office, securing additional shifts over time.
January 2018 - October 2018
Role - Customer Service Advisor
Delivering exceptional customer service by effectively addressing queries, questions, and complaints. • Handling payments and settling bets using various methods including Cash, Debit & Credit Cards, and Apple Pay. • Managing the placement and settlement of bets on sporting and other events. • Maintaining high-quality and up-to-date shop displays.
Ladbrokes Plc, Liverpool April 2016 – November 2016
Duties included:-
Bar Support Operative (Temporary Position)
Duties included:-
Duties included:-
Duties included:-
Duties included:-
Duties included:-
Duties included:-
Education & Training History
Pinewood Training, Liverpool September 2013 – March 2014
Get Ready 4 Work Level 1 Course including
Team Programme - Entry Level Three in Employability and Team Leading Skills,
Myerscough College - September 2011- June 2013
Attained 5 GCSEs (including English & Maths) and 3 BTECs
