Junior Software Test Analyst at Zulzi (2023-12 – Present)
Actively contribute to the software development lifecycle by ensuring the quality and reliability of customer-facing and internal applications through rigorous manual testing.
- Created, reviewed, and maintained over 50+ detailed test cases and test suites for new features and regression cycles, achieving 95% test coverage for major releases.
- Executed comprehensive manual tests for customer driver and shopper applications on iOS and Android, as well as supporting web applications on Windows and macOS, identifying and documenting an average of 10-15 defects per release cycle.
- Identified, meticulously documented, and tracked software defects using a defect tracking tool (e.g., JIRA), collaborating closely with the development team to ensure timely resolution and verify fixes.
- Contributed to the refinement of the team's testing processes by providing feedback on test case templates and participating actively in agile ceremonies, including sprint planning and retrospectives.
Account Manager at Vengatel (2023-06 – 2023-12)
- Prospected and sold internet, multifunction printer, camera, and solar solutions to large industrial and commercial businesses, consistently exceeding quarterly sales targets.
- Managed the full sales cycle, from initial client consultation and needs analysis to presenting tailored technical solutions and closing deals.
- Built and maintained strong client relationships to ensure satisfaction and identify new business opportunities.
Networking Technician at Vengatel (2022-12 – 2023-06)
- Installed and configured complex network infrastructures for small to medium businesses, including servers, routers, switches, VoIP phone systems, and IP cameras.
- Provided comprehensive on-site technical support and maintenance for all installed equipment, resolving 90% of technical issues on the first visit.
- Troubleshot and resolved network connectivity issues, ensuring 95% uptime for client fibre and VoIP services.
Telesales Agent (Life Insurance Specialist) at UDM International (2022-08 – 2022-11)
- Specialized in selling Platinum Life Insurance products, consistently achieving sales targets by converting cold leads into signed policies within a single call.
- Demonstrated strong closing abilities by successfully signing up clients on the first point of contact through persuasive communication and rapport building.
- Developed a deep understanding of life insurance products to effectively tailor presentations to individual client needs.
- Handled high-volume outbound calling campaigns while maintaining a professional demeanour and adhering to industry compliance standards.
- Recognized for ability to overcome client objections and build trust quickly in a time-sensitive sales environment.
Authorisations Clerk at Finrite Insurance Administrators (2019-07 – 2021-08)
- Processed, assessed, and authorised insurance claims, ensuring strict adherence to policy terms and underwriting guidelines.
- Trained and mentored new agents on claims processing systems and procedures, successfully signing off 10+ agents for independent call handling.
- Acted as the first point of escalation for complex claims and supervisor calls in the absence of team leaders.
Multiskilled Customer Care Specialist at Finrite Insurance Administrators (2016-09 – 2019-06)
- Managed complex queries from stores and clients regarding existing claims and policies, consistently achieving high customer satisfaction ratings.
- Facilitated the appeals and complaints procedure, liaising between stores, clients, and underwriters to resolve issues efficiently.
- Onboarded new clients by accurately capturing new policies and ensuring all data was correctly entered into the system.
Events Manager at Glen 21 ent (2015-06 – 2016-08)
- Developed and delivered compelling presentations to prospective clients, securing new contracts for event management services.
- Managed all aspects of event execution, including vendor sourcing and negotiation, budget management, and on-the-ground coordination.
- Ensured all events were delivered on time and within allocated budget, aligning with client brand aesthetics and campaign objectives.
Senior Financial Advisor at Old Mutual Agency Franchise Department (2013-11 – 2015-05)
- Prepared comprehensive financial plans based on in-depth needs analysis with clients.
- Managed a small business within the franchise, including recruiting and interviewing staff.
- Consistently met and exceeded monthly and quarterly sales targets.
Financial Advisor at Old Mutual PFA (Personal Financial Advice) (2012-04 – 2013-10)
- Sourced leads and conducted cold calling to market financial products and services.
- Prepared financial plans based on client needs analysis, consistently achieving sales targets.
Project Coordinator at Africa Fashion International (2011-05 – 2011-10)
- Sourced and vetted potential exhibitors for a major fashion exhibition.
- Prepared weekly management reports tracking project progress against milestones and budget.
- Coordinated logistics for international exhibitors, including visa applications and travel arrangements.
Business Development Manager at Oxygen events management (2010-08 – 2011-02)
- Developed and implemented marketing plans and advertising campaigns to drive brand awareness.
- Created marketing collateral, including brochures and press releases, in collaboration with design teams.
- Managed key account negotiations with regional and national suppliers.
One Account Consultant at FNB Home Loans (2007-04 – 2010-07)
- Handled complex queries from customers, conveyancers, estate agents, and FNB branches.
- Escalated complaints to relevant departments, ensuring timely resolution.
Sales and Marketing Consultant at Intec Export Intelligence (2006-01 – 2007-03)
- Researched and identified potential export markets for local South African industries.
- Sourced and sold market entry packages to South African companies.
